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Review of the Metro Bank, Fixed Term Savings:

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No empathy or flexibility whatsoever

In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was later told that I had to pay a much higher stamp-duty, I asked Metro to close the account and get access to my money. Because the cool-off period had elapsed and my situation was not “hardship” I could not get access to the funds until the expiration date. I escalated the issue because of an unforeseen situation that impacted my whole family, willing to forego due interest. Some weeks later…hold your breath…. a fat “No”, just as before. The same explanation. This is a bank trying to square a circle. ON the one hand it wants to be a “relationship Bank”, noting that under Principle 12 of the FCA it needs to ensure that “consumers can be confident they a re dealing with firms where the fair treatment of customers is central to the corporate culture”, while on the other hand it proved to me that my custom is not important and that my concerns are dealt with a checklist and a “computer says no” attitude. No empathy or flexibility whatsoever. I am disappointed, will move my money out asap and tell everyone I know how poor you are. Metro Bank is to be avoided. Reviewed on: 24th September 2025

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