Dear All,
For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account.
After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card.
After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue.
When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account.
I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this.
Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism.
This bank better either change its regulation or take its nonsense back where it came from.
Reviewed on: 29th December 2023
