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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 12th Mar 2026

206% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2299)

Great to deal with.

Always very good administration. Good interest rates (in today’s environment) for maturing fixed rate Bonds. Reviewed on: 4th June 2020

Reply from Bath Building Society So lovely to hear, thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Great interaction and staff know their products

Great to deal with and staff are polite and knowledable Reviewed on: 4th June 2020

Reply from Bath Building Society Such wonderful feedback, thank you. We really appreciate it! Holly, Customer Support Team Response date: 22nd June 2020

Courteous staff working very professionally.

I like the way the staff at the BIBS in South Petherton go the extra mile and even in these troubled Covid19 times they manage to serve their customers, even if it is through the letter box in the glass front door! Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at South Petherton will be delighted with your review. We are glad to hear you receive such a great service there. Holly, Customer Support Team Response date: 22nd June 2020

Excellent service and very friendly cashiers

Always extremely helpful, polite and friendly Reviewed on: 4th June 2020

Reply from Bath Building Society So kind of you to say! Many thanks for your review. Holly, Customer Support Team Response date: 22nd June 2020

poor interest rate and service

better service and interest rates needed Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. It would be really helpful if you could contact us to share exactly where we are failing you in terms of customer service. As to our interest rates we monitor them continually to ensure that they are competitive but clearly with the Bank of England rate at an all time low of 0.10% it is difficult to offer rates that you will get excited about. That said, we have this week increased the interest rate on our 60 Day account from 0.60% to 0.80% AER and if you keep an eye on your inbox I hope that you will be interested in some new savings products that we will be launching in the next few weeks. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Treated with a personal touch as well as being very professional.

I telephoned during this coronavirus lockdown to obtain an update on my account. The only person in the office could not be more helpful. Reviewed on: 4th June 2020

Reply from Bath Building Society So pleased we could help you. Hope to speak with you again soon. Holly, Customer Support Team Response date: 22nd June 2020

Excellent service as always

Always very pleasant and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your lovely review. Holly, Customer Support Team Response date: 22nd June 2020

The Highest Standard of Customer Service

We always find that all of our requests and questions are met with the highest level of customer service and care. Nothing is ever too much trouble for Bath Building Society and they provide an incredibly user friendly service on all levels. Reviewed on: 4th June 2020

Reply from Bath Building Society Wow! Such great feedback, so lovely to hear. Many thanks. Holly, Customer Support Team Response date: 22nd June 2020

Recent ISA interest rate drop to 0.6%

Leaves me with little option except but to look elsewhere and transfer the majority of my considerable savings to another ISA provider. You should offer a more realistic and higher interest rate. Reviewed on: 4th June 2020

Reply from Bath Building Society Thank you for your feedback. Clearly it is disappointing that you have chosen to move your funds elsewhere. I can confirm that we did not reduce our rates by more than the Bank of England reduction of 0.65%. At 0.50% above the Bank of England base rate, which is what it was before the rate cuts. As such, I still consider this to be a fair and competitive rate. Colin McDougall, Head of Marketing and Savings. Response date: 4th June 2020

Traditional & reliable

Bath BS is one of the few remaining providers that instills a sense of trust and confidence. I would recommend them to anyone looking for a safe pair of hands to look after their savings. Reviewed on: 4th June 2020

Reply from Bath Building Society It's great to hear you would recommend us. Thankyou so much! Holly, Customer Support Team Response date: 22nd June 2020

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