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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2329 reviews)

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4.75

Based on 2,329 reviews, last reviewed 29th Apr 2026

313% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Easy to use good service highly recommended. Easy to use good service highly recommended. Reviewed on: 29th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2329)

quick responce

Tried to register on line - did not receive the letter with code number. Had another try yesterday, within the hour, received a phone call, given the information required. Now all set for on line usage. many thanks Reviewed on: 5th June 2020

Reply from Bath Building Society Very pleased we could help you with our Bath Online service, we are always happy to help. Holly, Customer Support Team Response date: 22nd June 2020

Friendly personal service

Being able to deal face to face on a local level is invaluable and is sadly missing with most other financial institutions Reviewed on: 5th June 2020

Reply from Bath Building Society So nice to hear that you think our service is friendly and personal. Very kind, thank you! Hope to assist you in branch again soon. Holly, Customer Support Team Response date: 22nd June 2020

Following a Bereavement

My husband died on April 14th but I didn't feel up to contacting the Society at once. After a few weeks I did and the staff were extremely helpful. The necessary documents were forwarded to me promptly and once again I waited to complete them. I did contact the Society again for some clarification and again were so kind and understanding. Once I had completed and returned forms the response was so quick the funds were transferred to my account within a week. Even though this was so good I must stress that the staff were so very good to me and I cannot express my thanks for this and their help at such a traumatic time. Many thanks and I hope all is well with everyone at BIBS. Reviewed on: 5th June 2020

Reply from Bath Building Society I'm sorry to hear of your husband's bereavement. Thank you so much for your review, it's very kind. Glad we could help you and provide a quick response. Take care. Holly, Customer Support Team Response date: 22nd June 2020

Friendly, efficient and considerate organisation

Engaging, obliging and well-informed staff. Good range of products. Branches have pleasant, comfortable atmosphere. Easy to access and always ready to help. Reviewed on: 5th June 2020

Reply from Bath Building Society We love reading reviews like this, thank you! Holly, Customer Support Team Response date: 22nd June 2020

Outstanding service in every respect

It is simply the huge benefit one gets from dealing with a local organisation rather than some massive conglomerate to whom you are just a number. Highly professional staff but with a human side - the perfect combination Reviewed on: 5th June 2020

Reply from Bath Building Society Really fantastic feedback, thank you for saving with us. Holly, Customer Support Team Response date: 22nd June 2020

A Family Business

The staff at Bath Building Society are friendly & accommodating whether you are calling into the premises or contacting by phone. I highly recommend not only the quality of service but also the accounts that can be opened Reviewed on: 5th June 2020

Reply from Bath Building Society Thanks for your lovely review, we really appreciate it. Hope to see you again soon. Holly, Customer Support Team Response date: 22nd June 2020

The Best Building Society

Online and in person, the service is friendly, professional and efficient. The staff are always smiling - a priceless service - Thank you! Reviewed on: 5th June 2020

Reply from Bath Building Society Well this feedback make us smile too. Thanks so much. Holly, Customer Support Team Response date: 22nd June 2020

Growing Together

Over 20 years of friendly, professional and timely service. Reviewed on: 5th June 2020

Reply from Bath Building Society 20 years, that's brilliant! Thanks for being such a loyal customer. Holly, Customer Support Team Response date: 22nd June 2020

Old fashioned values modernised.

I like that BSB seems to be a modern version of the old fashioned members owned building societies with little taste for mergers, demutualisation, acquisition or other quick fix cash grab scenarios. It seems to be concerned primarily with serving its members, as should be the case. Reviewed on: 5th June 2020

Reply from Bath Building Society Many thanks for the great feedback. Holly, Customer Support Team Response date: 22nd June 2020

A bit mean on interest rate

If you paid a better interest I would rate full stars Reviewed on: 5th June 2020

Reply from Bath Building Society Thank you for your feedback. Unfortunately we had no option other than to respond to the Bank of England reducing their base rate by 0.65% to a record low of 0.10%. The only way we could not reduce our savings rates would have been to not reduce our mortgage rates which would be the opposite of what the government is trying to achieve in these difficult times and unfair to our mortgage customers. In order to retain our most loyal savings customers we have tried our best to ensure that our rates are competitive and to review them on a regular basis. As a result of such a review last week we have just increased the rate on our 60 Day notice account from 0.60% to 0.80% AER. I am also pleased to advise you that we will soon be launching some competitively priced new products, one of which will only be available to our most loyal customers, so please keep an eye on you 'in box'. Response date: 5th June 2020

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