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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

Pretty decent interest rates and customer service

Helpful staff on telephone and prompt postal service Reviewed on: 15th June 2020

Reply from Bath Building Society Thank you for this lovely review. We are glad we are able to help you with your savings. Holly, Customer Support Team Response date: 22nd June 2020

Bath BS - Worth checking out

BBS is a good organisation for individuals and families. Could it do more? I'd say yes! Perhaps BBS should look at what it can offer small businesses, as a way of providing an alternative to the ever-rapacious High Street PLC banks. Reviewed on: 15th June 2020

Reply from Bath Building Society Thanks for taking the time to leave this feedback. Holly, Customer Support Team Response date: 22nd June 2020

Branch Feedback

Your representative, mr Sweeting, was pleasant, knowledgeable and understood my requirement. My appointment to open an account was dealt with in an efficient and speedy manner especially in this current coronavirus climate. Reviewed on: 14th June 2020

I have been a customer for over 30years it is lovely to have a local building society that hasn't been tempted to join a bank. I love the company and what it stand for.

You cannot have more pleasant staff I have always found them to be friendly and always happy to pass the time of day. They are always a pleasure to meet. Reviewed on: 13th June 2020

Reply from Bath Building Society So kind of you to say. Thanks so much for this wonderful feedback. Holly, Customer Support Team Response date: 22nd June 2020

Helping out in lockdown

Id never used the branch before but assisting elderly during lockdown meant visiiting the city centre for print outs and so forth. What struck me on entering is how warm the atmosphere was, despite there being skeleton staff. It felt like being in an everyday office and everyone is familiar, therefore relaxed and giving off a good vibe. Whilst only being a few steps within side, the experience was utterly different to big banks, my own bank even. I felt like a customer, a person, within your branch, not like a walking process in waiting! Personally, I use online banking alot,, otherwise id readily move banks Reviewed on: 13th June 2020

Reply from Bath Building Society Such fantastic feedback, thanks so much. Holly, Customer Support Team Response date: 22nd June 2020

Absolutely Outstanding

It’s not very often you can say that the service received was absolutely outstanding, but here we can. At the start of this horrendous pandemic we were panicking about what we were going to do, my wife made one phone call, explained the situation, and voila..... our mortgage holiday was set up to help us through this financial nightmare! Quick, easy and reassuring, that’s what a customer wants from their lender. Thank You Bath Building Society. Reviewed on: 13th June 2020

Reply from Bath Building Society Many thank for the 5 star feedback. I will pass onto the mortgage team. Holly, Customer Support Response date: 22nd June 2020

Thumbs up

Quick efficient service. I was helped by a member of staff in the Bath office as I was having difficulty in linking a named bank to transfer money in to my Bath account. Reviewed on: 12th June 2020

Reply from Bath Building Society Thanks for taking the time to review us. Holly, Customer Support Team Response date: 22nd June 2020

Opened a new account a week ago but still have not received passbook

Was told book would be in post last Friday afternoon or Sat morning to date nothing Reviewed on: 12th June 2020

Reply from Bath Building Society I'm sorry to hear that there has been a delay in getting your passbook out to you, that's far longer than we would expect. Please get in contact with me at [email protected] and I personally make sure that this investigated. Jon Sweeting, Retail Development Manager. Response date: 13th June 2020

Branch Feedback

Just wanted to write in to praise branch team leader Gemma Sharman for her fantastic customer service. Very patient, understanding, and helpful when I had issues scanning in my proof of ID. A credit to BBS! Reviewed on: 12th June 2020

Good customer service

Very helpful people either face-2-face or online. The people I deal with in Ilminster are very pleasant and treatment me now as if they know me well. I am very pleased to be a customer with Bath Building Society Reviewed on: 12th June 2020

Reply from Bath Building Society The Ilminster staffwill be pleased with your lovely feedback. Holly, Customer Support Team Response date: 22nd June 2020

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2374)

Pretty decent interest rates and customer service

Bath BS - Worth checking out

Branch Feedback

I have been a customer for over 30years it is lovely to have a local building society that hasn't been tempted to join a bank. I love the company and what it stand for.

Helping out in lockdown

Absolutely Outstanding

Thumbs up

Opened a new account a week ago but still have not received passbook

Branch Feedback

Good customer service

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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