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Review of the Bath Building Society, Savings:

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Quick help from live chat

I appreciate the quick and helpful live chat. Reviewed on: 2nd January 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th January 2024

Review of the Bath Building Society, Savings:

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Easy and quick

Jess answered my question immediately and solved the issue straight away Reviewed on: 22nd December 2023

Reply from Bath Building Society Thank you for your great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 27th December 2023

Review of the Bath Building Society, Savings:

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Excellent Support from TeamBIBS

Great help over the phone recently from the friendly team Reviewed on: 20th December 2023

Reply from Bath Building Society Thanks for taking the time to leave us some feedback - the team really appreciate it and we will pass it on to our customer service colleagues. Happy Christmas! Response date: 22nd December 2023

Review of the Bath Building Society, Savings:

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No one every answers the phones or online chat

Tried all day to speak to someone regarding my account and not been able to to speak to anyone. Chat agent will available 'shortly' is plain wrong and when I call the saving customer support number it just rings and rings. Tried this several times through the day Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback. We have been experiencing a high volume of calls and messages in the lead up to Christmas, but are always keen to help. Please send an email through to [email protected] and a member of the team will be in touch to help with your query. Graeme Finch, Savings Support Manager Response date: 18th December 2023

Review of the Bath Building Society, Savings:

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Tries to make it impossible to access your money

Months and months after trying to register for online banking, after it tells me all is set email, pin and password all accepted to be a conformant password, I have never been able to login. It doesn't say wrong username/pin/password but instead does nothing. I suspect it's because I used a password manager to securely generate a password with special characters and numbers like suggested but their system can't handle it. No option for help. Need to now arrange a long journey to their headquarters to close my account and get it moved to another bank that allows you to access your money Reviewed on: 12th December 2023

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Support Manager Response date: 13th December 2023

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