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All reviews (1036)

Review of the Bath Building Society, Savings:

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Great customer support

Jess was an absolute delight to deal with, and this wasn't even the first time she had been so, we had a previous encounter where she was just as pleasant. We got the issue sorted within a matter of minutes and made sure any other queries had been dealt with as well. Great customer support with the rare hint of a human on the other end of the phone rather than a script which is always appreciated! 10/10. Reviewed on: 22nd November 2023

Reply from Bath Building Society Thanks so much for this great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 23rd November 2023

Review of the Bath Building Society, Savings:

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Fabulous Live Chat

I like that you get to speak to a live person who is entrusted with a lot of responsibility so that they can close out the query in one visit. So often I am passed from one department to another, then have to wait for people to call back, yadda yadda, but the person with Bath Building Society just got the query sorted in one activity. Thank you so much! Reviewed on: 13th November 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 14th November 2023

Review of the Bath Building Society, Savings:

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Demoralising Online Capability

I haven't seen them all but I would bet good money that their online registration process is the least intuitive of any UK financial institution. Reviewed on: 9th November 2023

BBS Member

1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Colin McDougall, Chief Commercial Officer. Response date: 14th November 2023

Review of the Bath Building Society, Savings:

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Online Upgrade

It has been a nightmare trying to re-register to maintain Online communication. Your staff are as frustrated as your customers with some obvious errors on the registration site being left - for instance, on the Trust account details, the box headed Signatory/etc should in fact read Trust Name. This has been highlighted internally many times, I hear, yet why has the IT department not instituted a rapid patch? I could not complete my application to re-register even with the help of your staff because my screen only showed 6 boxes and not the seventh (the contact number). So now I have a password set up by your staff member and I cannot find anywhere on the Online pages to change it to something of my own making. What a mess. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered. You are able to change your pin and password, Perhaps you could email us to provide us with more details so that we can help you with this. Louise Truckle Head of Savings Support Response date: 10th November 2023

Review of the Bath Building Society, Savings:

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Unable to access savings account for 2 months

Since the Bath Online has been updated I have not been able to access my accounts. The girls on the phone have tried to be very helpful, but so far nothing has worked. Frankly whoever wrote the new site needs to try again. I’m trying to keep a track of my finances, but this is making it rather difficult. Reviewed on: 7th November 2023

BBS Member

1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback and I'm sorry that you are experiencing issues with logging in. Please do get back in touch as we have had some technical issues which have now been fixed so we may be able to assist you with logging in now. Charlotte Tillen, Savings Support Manager Response date: 9th November 2023

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