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Review of the Bath Building Society, Savings:

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Feels a bit clunky!

A) mobile app is fine and easy to use. B) I have given up trying to get on the savings website on my laptop. C) you have just sent me the same letter twice, how come? D) you have printed my address in an odd format: Bath after Road; Avon as the county (hasn’t existed since 1996). Which all gives the impression that there are database errors. Reviewed on: 19th October 2023

Reply from Bath Building Society Thank you for your feedback. We are glad you are able to use the mobile app, we are really sorry you are still having issues with out BOL site, we had some issues but this should be now up and running. As for your address we can amend this if you contact us via email we will amend your details, Many thanks, Louise Truckle Head of Savings Support. Response date: 24th October 2023

Review of the Bath Building Society, Savings:

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Very fast and helpful

They were very quick to answer and helpful with my question Reviewed on: 18th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

Review of the Bath Building Society, Savings:

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trouble logging in on-line and lack of info on what is going on

I can't see my accounts on-line. I understand that you were having teething problems with the new on-line login system, but you could send out emails to let us know what is going on. I was told that things would be fixed by 4 Oct, but 10 days after this, I still can't log in or get sensible answers about what is going. Reviewed on: 15th October 2023

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1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. It's [email protected]. You can also talk to the team on Live Chat. Louise Truckle Head of Savings Support Response date: 19th October 2023

Review of the Bath Building Society, Savings:

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Good Service

I'm a new customer and so far it's been great. Would have been useful to know how to transfer money out when you're unable to do it on the online portal (having to re-register after such a short time was a bit of a pain also but can't be helped if the platform was moved to a different one) but Harry on chat was brilliant and the transfer was sorted very quickly. Reviewed on: 11th October 2023

Reply from Bath Building Society Thank you so much for your feedback and your understanding regarding the new Bath Online. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

Review of the Bath Building Society, Savings:

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Transferring money from charity account to nominated account

The transfer to the new system has caused me a lot of problems and I was not able to do the transfer online as I have done previously. However, using Chat seems to have worked well and quickly Reviewed on: 10th October 2023

Reply from Bath Building Society Thank you for your feedback, we are working hard to get Charity accounts available on our new Bath Online site and then you will be able to transfer online as before. Hopefully we will be able to update you soon, Louise Truckle Head of Savings support Response date: 11th October 2023

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