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1036

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All reviews (1036)

Review of the Bath Building Society, Savings:

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New website a joke

BIBS "updated" the website many weeks (months?) ago and I haven't been able to access my savings. Mercifully, they do have a phone number... Reviewed on: 7th November 2023

BBS Member

1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback. We did have some issues' with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Please do contact us so we can support you through the process. Louise Truckle Head of Savings Support Response date: 10th November 2023

Review of the Bath Building Society, Savings:

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The branch staff are great

Your branch staff are a credit to your company, popped into Wood street due to online issues they did their up most to help me today so friendly and cheerful, good on you ladies Reviewed on: 31st October 2023

Reply from Bath Building Society Thank you for your feedback regarding the staff at Wood Street, its great to hear. I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Review of the Bath Building Society, Savings:

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Request for advice on Trust Accounts.

I really wanted to speak to a person! Reviewed on: 26th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 2nd November 2023

Review of the Bath Building Society, Savings:

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Online account access

very poor still cant access after many many attempts over several weeks and help talking through situation with staff member. Site Tells me I'm registered but when logging on the screens freeze at the password stage Reviewed on: 23rd October 2023

BBS Member

1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. Louise Truckle Head of Savings Support Response date: 24th October 2023

Review of the Bath Building Society, Savings:

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Arthur was very helpful

very knowledgeable and helpful. Arthur was a pleasure to work with Reviewed on: 20th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 23rd October 2023

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