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Review of the Bath Building Society, Savings:

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lovely process

simple, easy process............. Reviewed on: 6th December 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 7th December 2023

Review of the Bath Building Society, Savings:

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Chat support really excellent, once get through.

It took a while to get someone to come online in the chat, with several attempts taking 20 mins+ before quitting. But when I did get someone, they were very focussed on resolving the issues and saw it though to the resolution. Reviewed on: 6th December 2023

Reply from Bath Building Society Sorry to hear it took you some time to contact the team - it is a particularly busy period but good to know we resolved your query. Many thanks for the feedback, Jo Gillow, Head of Marketing. Response date: 22nd December 2023

Review of the Bath Building Society, Savings:

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Setting up an online account

I had trouble setting up my online account. The online chat helped with this. Reviewed on: 4th December 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 5th December 2023

Review of the Bath Building Society, Savings:

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Very helpful

The young person was very helpful and very polite and sorted my problems Reviewed on: 2nd December 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 4th December 2023

Review of the Bath Building Society, Savings:

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Online banking app

The Bath Building Society app is absolutely dreadful, not easy to use, impossible to re-register on and not user friendly. I have tried numerous times over the past weeks to no avail. Getting hold of someone to talk to and get advice is not easy, I feel totally at a loss how to proceed Reviewed on: 24th November 2023

BBS Member

1 user marked as helpful

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Support Manager Response date: 30th November 2023

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