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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2374 reviews)

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4.73

Based on 2,374 reviews, last reviewed 27th Aug 2026

20% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Exceptional service from a very patient man. Exceptional service from a very patient man. I'm of an age where technology isn't my strong point. Reviewed on: 27th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2374)

A good local building society

Living in Keynsham I rarely go into Bath especially recently but being able to do all my business on line is a great help. If I have a problem I either ring for help and there is a very speedy response or email and these are quickly replied to. A very responsive organisation who genuinely seem to want to help. Reviewed on: 4th June 2020

Excellent

Everyone including Hamden Financial Services are so considerate and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society I will pass on your kind response to the Hamdon team. Thank you. Holly, Customer Support Team Response date: 24th June 2020

Traditioal building society with original mutial values

A more visable main branch, this acts as an advert. Another branch on east side of Bath. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for taking the time to review us, we appreciate it! Holly, Customer Support Team Response date: 24th June 2020

Blaster Bill

We/I use the Bath BS for my retirement pension fund I always find the service 5 star Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear you are so pleased with our service Bill. Holly, Customer Support Team Response date: 24th June 2020

Very good

I think an online account would improve it Reviewed on: 4th June 2020

Reply from Bath Building Society Hello, thank you for the review, we really appreciate you taking the time to do this. Are you registered with our Bath Online service? You can manage your accounts and make payments to a nominated account. And we are currently working on a project to make improvements to our online banking service, including online applications. You can register here: https://online.bathbuildingsociety.co.uk/Authentication/Login?ReturnUrl=%2f Response date: 4th June 2020

local building society which values local people

Friendly, familiar and efficient staff. Reviewed on: 4th June 2020

Reply from Bath Building Society We sure do appreciate our local customers that we meet in branch. Hope to see you again soon Holly, Customer Support Team Response date: 24th June 2020

Local & friendly

My wife & I along with my daughter & her husband have been members for many years. Whenever we go into the Moorland Road branch it's like visiting family, so welcoming/friendly & helpful. We are always made to feel special. The Moorland Road branch office is so easy to access, without the need to go into the city centre & hopefully will remain open providing easy access for all members in the south side of Bath & beyond. A big thankyou to all the staff. Reviewed on: 4th June 2020

Reply from Bath Building Society The staff at Oldfield Park will be delighted with your wonderful review. Holly, Customer Support Team Response date: 24th June 2020

What friendly and efficient people Bath Building Society are.

It is always a pleasure to go into the branch where the staff consistently do their utmost to help, and are very helpful when asked about online queries too. The Annual General Meeting is excellent and its great to meet all the people who make Bath Building Society what it is. There is nothing to be done to make the experience better for me. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your kind review, we really appreciate it. Hope to see you at the next AGM. Holly, Customer Support Team Response date: 24th June 2020

Always there service.

My slightly higher interest postal account could have easlily caused me some inconvenience during the current health crisis, but any requests I have made of staff, have been promptly dealt with and immediately arranged. This however is always the case though, so a big THANK YOU for always making me feel like a special customer! Reviewed on: 4th June 2020

Reply from Bath Building Society This really made me smile. Great to hear you are so pleased with our service. Hope to speak with you again soon. Holly, Customer Support Team Response date: 24th June 2020

Friendly Bath Building Society

I’ve dealt with BBS personally and professionally for many many years and have always found all the staff on branches and head office really friendly and helpful. The society provides a more flexible product so can help where other societies and banks can’t. Altogether a pleasure to deal with and an excellent service. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for being a loyal customer of ours. Holly, Customer Support Team Response date: 24th June 2020

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