Eliza H's community profile page

Write a review

Go to business site

Viewing profile for,

Eliza H

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Bath Building Society, Savings:

View on product page

Trust account - clear and efficient

We had a unique experience of transferring a trust account to yourselves. Once we found the right person to talk to on the phone (Lauren) the experience became smooth and clear. Lauren was very efficient, a clear communicator and the account has been set up quickly so that we can transfer our funds. We even managed to do it without visiting the branch which was very helpful due to distances. Thank you for offering this service, and for being a voice at the end of the phone; that really helped to be able to talk to someone. Those who first answer the phone need to be able to know where to direct you when you have a specific query as sorting that part out took a couple of calls. Reviewed on: 25th February 2026

Reply from Bath Building Society Dear Eliza, Thank you so much for taking the time to share your experience with us. I’m really pleased to hear that once you were in touch with Lauren, everything became clear and straightforward. She’ll be delighted to know her support made the trust account transfer smooth for you, especially given the distance involved. I also appreciate your feedback regarding the initial calls. Making sure customers reach the right team quickly is important, and your comments will help us continue improving that part of the journey. Thank you again for your kind words and for choosing us to support you with your trust account. Chris Burns – Customer Service Officer Response date: 27th February 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.