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OneFamily: Lifetime ISA reviews

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3.61
Based on 2 reviews, last reviewed 4th Aug 2026
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Latest highest rating:

N/A

This product has not received a review of either 4 or 5 stars.

Latest lowest rating:

1

Post office isas managed by one family My mother recently died ,getting money from most places was easy even post office saving accounts but not ISA,s managed by one family .My mother had 2... Read more Reviewed on: 4th August 2026
Wayne 's avatar
Wayne
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About this product

You can complete an application for a OneFamily lifetime ISA online in just ten minutes.

With a OneFamily lifetime ISA, choose from two funds to invest your money in – Global Equity or Global Mixed. Once your lifetime ISA is open, you can switch between funds at any time, free of charge.

OneFamily lifetime ISA reviews help you find out what it’s really like to be a customer. If you’ve used OneFamily before, you can also leave a review and share your experience.

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OneFamily Lifetime ISA reviews (2)

Post office isas managed by one family

1
My mother recently died ,getting money from most places was easy even post office saving accounts but not ISA,s managed by one family .My mother had 2 small ISAs I was sent a letter asking for documents required which I was doing at some expense and time as that they had to be copy’s and authenticated at cost and sent special delivery ,I was on the final document when they decided without giving reason they wanted probate .They reserve the right to do this apparently , but why do it after telling you what they need then change their mind and won’t give a reason .In a time of grief I found them uncaring and deliberately obstructive ,they probably like to hold on to peoples money .It was a small amount way below what most banks need probate for ..Should change name from one family to Don’t care about family ,there are much better people around to give your money to manage Reviewed on: 4th August 2026
Wayne 's avatar
Wayne

Not very co-operative

1
Seem to be a little desperate to hold onto money. I tried to transfer my Lifetime ISA to another provider as a Cash LISA - as I was no longer in a position to take the risk having it in stocks & shares... they made it impossible by only offering to send a check to the new platform. And of course every other platform has been saying no to that and asking for a simple transfer which OneFamily refuse to do. I also find their portal very unhelpful. There's no option to have a statement showing Name/Address and the current value of the Lifetime ISA which I've needed a few times lately as deposit evidence while querying into properties, not even a page I can screenshot. I think OneFamily is too outdated and they need to be more digital-friendly. I'm actually a little nervous having my money tied up in this company. Seriously wouldn't advise using them. Reviewed on: 12th July 2022
Abbey Butler's avatar
Abbey Butler

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