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OneFamily: Child Trust Fund reviews

Name: Child Trust Fund
Rating: 2.57 (13 reviews)

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2.57

Based on 13 reviews, last reviewed 18th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

3 star

53%

Latest highest rating:

5

Growing nicely... I find it easy to pay money into my grandchildren’s trust funds and they seem to be growing reasonably well Reviewed on: 18th March 2026

Latest lowest rating:

1

AVOID if you want your money. They will do what they can and to keep your money. They refuse to engage with their bank where we're trying to transfer it to and they refuse to trans... Read more Reviewed on: 7th October 2025

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About this product

OneFamily have a Child Trust Fund product where money is held in savings until the child reaches 18 years old.

A Child Trust Fund is a long-term children’s savings account for children born between 1st September 2002 and 2nd January 2011.

OneFamily Child Trust Fund reviews help you find out what it’s really like to be a customer. If you’ve used OneFamily before, you can also leave a review and share your experience.

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OneFamily Child Trust Fund reviews (13)

Growing nicely...

I find it easy to pay money into my grandchildren’s trust funds and they seem to be growing reasonably well Reviewed on: 18th March 2026

AVOID if you want your money.

They will do what they can and to keep your money. They refuse to engage with their bank where we're trying to transfer it to and they refuse to transfer it out. And when you call them they are pompous and unhelpful. Reviewed on: 7th October 2025

Excellent product .

Excellent product . Both my children have CTFs . Reviewed on: 2nd April 2025

Dreadful experience. Avoid these scammers

Dreadful experience. We have been trying to release our Child Trust Fund for over 6 weeks and every time we ask for an update, we are met with lies, delay tactics and false promises. "We will investigate", "Your money has been released so it should be in your account by the end of the day" This company is dodgy and untrustworthy. What's the point in having a Financial Services Authority when companies like this have been getting away with this exact behavior for years. I found reviews dating back 3 years sharing EXACTLY the same experience as mine. Reviewed on: 24th July 2024

Will not let you withdraw your own money!

When I received access to my child trust fund I decided to leave part of the money with OneFamily in a lifetime ISA and a stocks and shares ISA. Since then (5years ago) both accounts have lost value overall. Therefore I decided to withdraw and close my account. However, OneFamily have made this impossible. I have so far been trying to withdraw my own money for a year. The first problem was that it was being withdrawn to a different bank account than what it was put in with. Bear in mind the money was deposited 25 years ago by my parents I find this hardly surprising. After overcoming this obstacle and providing them with countless documents following excuse after excuse I have now been told I cannot withdraw as it’s not to a ‘traditional high street bank’ (Starling). I have no other debit account so now will have to open a new bank and use it so I can provide statements until I can try again. Worst company I’ve ever dealt with- have practically accepted I will never actually be able to access my own money. Reviewed on: 15th July 2024

From day one they have made managing my son's child...

From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters and emails. When my son became eighteen they made the process of my son taking over the running and ownership of his child trust fund really easy.... Excellent Reviewed on: 23rd May 2024

Appalling service

After two months of supplying all of the correct information, my son is still waiting for his trust fund. One Family made two failed attempts at the transfer. How difficult is it for a financial institution to make an international bank transfer? No apology, no contact from them. We have had to call them constantly and still no money. Appalling. Reviewed on: 19th October 2023

Lamentable. Avoid.

Extremely difficult to get hold of. Don’t listen. Run by muppets. Avoid, avoid, avoid. Reviewed on: 18th October 2023

My 16 year investment below average returns

Quoted from MoneySavingExpert March 2023 “ For example, the top junior ISA rate is currently 4%, while One Family's CTF pays just 1.3% “ Reviewed on: 26th August 2023

Dreadful customer service and systems

System upgrade prevented access to fund for over a week. Fund went down in value. Now fighting to recoup the difference given that we were prevented from accessing the account. Appalling customer service. Rude. Can’t be bothered attitude. So upsetting and no wonder CTFs go unclaimed. Reviewed on: 18th August 2023

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