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Tracy Wood

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Review of the OneFamily, Child Trust Fund:

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Dreadful customer service and systems

System upgrade prevented access to fund for over a week. Fund went down in value. Now fighting to recoup the difference given that we were prevented from accessing the account. Appalling customer service. Rude. Can’t be bothered attitude. So upsetting and no wonder CTFs go unclaimed. Reviewed on: 18th August 2023

Tracy Wood

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