When I received access to my child trust fund I decided to leave part of the money with OneFamily in a lifetime ISA and a... When I received access to my child trust fund I decided to leave part of the money with OneFamily in a lifetime ISA and a stocks and shares ISA. Since then (5years ago) both accounts have lost value overall. Therefore I decided to withdraw and close my account. However, OneFamily have made this impossible. I have so far been trying to withdraw my own money for a year. The first problem was that it was being withdrawn to a different bank account than what it was put in with. Bear in mind the money was deposited 25 years ago by my parents I find this hardly surprising. After overcoming this obstacle and providing them with countless documents following excuse after excuse I have now been told I cannot withdraw as it’s not to a ‘traditional high street bank’ (Starling). I have no other debit account so now will have to open a new bank and use it so I can provide statements until I can try again. Worst company I’ve ever dealt with- have practically accepted I will never actually be able to access my own money. Read more Read less

From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters... From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters and emails. When my son became eighteen they made the process of my son taking over the running and ownership of his child trust fund really easy.... Excellent Read more Read less

I have a over 50s Life Insurance with them and also a 10 year investment bond with profits with this mutual company which was recommended... I have a over 50s Life Insurance with them and also a 10 year investment bond with profits with this mutual company which was recommended by my family who have also used life insurance with them. The company is owned by its members they give members free benefits will making Read more Read less

After two months of supplying all of the correct information, my son is still waiting for his trust fund. One Family made two failed attempts... After two months of supplying all of the correct information, my son is still waiting for his trust fund. One Family made two failed attempts at the transfer. How difficult is it for a financial institution to make an international bank transfer? No apology, no contact from them. We have had to call them constantly and still no money. Appalling. Read more Read less

Extremely difficult to get hold of. Don’t listen. Run by muppets. Avoid, avoid, avoid.

Quoted from MoneySavingExpert March 2023 “ For example, the top junior ISA rate is currently 4%, while One Family's CTF pays just 1.3% “

System upgrade prevented access to fund for over a week. Fund went down in value. Now fighting to recoup the difference given that we were... System upgrade prevented access to fund for over a week. Fund went down in value. Now fighting to recoup the difference given that we were prevented from accessing the account. Appalling customer service. Rude. Can’t be bothered attitude. So upsetting and no wonder CTFs go unclaimed. Read more Read less

Super return on a small investment which has really helped our 18 year old daughter with paying for her driving lessons and hopefully a car!

Best company for children's financial products