Abbey Butler's community profile page

Write a review

Viewing profile for,

Abbey Butler

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the OneFamily, Lifetime ISA:

View on product page

Not very co-operative

Seem to be a little desperate to hold onto money. I tried to transfer my Lifetime ISA to another provider as a Cash LISA - as I was no longer in a position to take the risk having it in stocks & shares... they made it impossible by only offering to send a check to the new platform. And of course every other platform has been saying no to that and asking for a simple transfer which OneFamily refuse to do. I also find their portal very unhelpful. There's no option to have a statement showing Name/Address and the current value of the Lifetime ISA which I've needed a few times lately as deposit evidence while querying into properties, not even a page I can screenshot. I think OneFamily is too outdated and they need to be more digital-friendly. I'm actually a little nervous having my money tied up in this company. Seriously wouldn't advise using them. Reviewed on: 12th July 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.