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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 3.96 (269 reviews)

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3.96

Based on 269 reviews, last reviewed 29th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

Cash isa I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

Virgin's impossible website I'm trying to open an ISA online but Virgin's website is sending me in circles. Tried to get help but it says help buying an ISA has been discontinued... Read more Reviewed on: 29th September 2026

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (269)

Easy to do business with

I am very pleased with the service provided by Virgin. It was a very simple account to set up and they have kept me informed of any changes. Reviewed on: 8th November 2017

Reply from Virgin Money Hi Sarah, it's fab to hear you're happy with your Cash ISA! Just let us know if there's anything we can help with. Thanks, Jane Response date: 9th November 2017

changed

the rates were so good for so long but now they seem to have dropped Reviewed on: 7th November 2017

Reply from Virgin Money Thanks for your feedback Janice! We try our best to offer competitive interest rates and will protect you from low interest rates as much as we can. Let me know if you have any questions! Thanks, Abbie. Response date: 8th November 2017

Poor interest rate

Easy website, poor return Reviewed on: 7th November 2017

Reply from Virgin Money Thanks for your comments Geoffrey, we do try to keep our interest rates competitive. When we have to reduce our rates though, we’ll offer exclusive accounts to those affected. Just shout up if you need help with anything! Thanks, Abbie Response date: 8th November 2017

Easy Admin

So easy to set up and to administer online. The rates are pretty fair too. Reviewed on: 6th November 2017

Reply from Virgin Money Thanks for getting in touch, glad you find managing your Cash ISA so easy Sheila! Just let us know if you have any questions. Thanks, Jane Response date: 7th November 2017

Getting your money out is much harder than putting it in

We wanted to close my wife's on line ISA Account. However the account was password locked and there is no online way of sorting it.So we wrote and sent recorded delivery. After 3 weeks no reply, so my wife rang and the account was reset. We then authorised the closure and paid £30 to have money sent BACS (very expensive). 24 hours later, the money is still not in the account. Reviewed on: 30th August 2017

Reply from Virgin Money Good Evening Ray, I hope you've managed to get everything sorted by now. If you'd like me to step in, please email the details over to [email protected] and I'd be happy to. Thanks, Lindsay Response date: 31st August 2017

Fine

Getting though to helpful and friendly staff on the phone is fairly easy when i need too. I only wish the rates were slightly better Reviewed on: 30th June 2017

Reply from Virgin Money Hi Sarah, good to hear from you! Thank you for your feedback, just get in touch if there's anything we can help with. Thanks, Jane Response date: 1st July 2017

Sic product & service

I opened a virgin credit card and transferred from an existing balance, it was all done online in minutes. Eveb better the service they provide customers via the web is amazing all my account details and any queries in one place. Reviewed on: 9th May 2017

Reply from Virgin Money Thanks for the feedback Sally! Glad you’re enjoying using your new card and our online system, feel free to have a look at all the different offers and prizes available to you here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Thanks, Jane Response date: 10th May 2017

Cash ISAs are no good for making money

I just want someone to lead the charge and increase cash rates. But on the whole the experience with Virgin is seamless. Reviewed on: 16th March 2017

Reply from Virgin Money Hi Abigail, thanks for your comments! I'm glad to hear that you've been happy with the process so far! We'll always do the best we can with interest rates, but it's such a challenge with the base rate being so low! If you need anything, just get in touch! Thanks, Jane Response date: 17th March 2017

Access to lounge

I've only got this account now for Virgin's lovely lounge access (the 1-2times per year I use them) but seeing as I get an email once every 6 weeks or so "YOUR INTEREST RATE IS BEING REDUCED" I can't say it's a great product - especially as there's still no app to check my balance. Reviewed on: 10th March 2017

Reply from Virgin Money Hi Jeff. Good to hear you enjoy using our Lounges! An app is on the list and we’ll announce any news to our customers first! Thanks, Jane Response date: 13th March 2017

Helpful, Friendly, Honest and Knowledgeable

Great service and advice from Virgin Money in Exeter South Street. Staff are always helpful, friendly, honest and knowledgeable. Reviewed on: 12th February 2017

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