Write a review

Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (263 reviews)

View other Virgin Money products

3.99

Based on 263 reviews, last reviewed 13th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

4

Good, but access via app would be appreciated I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

Read all reviews Write a review

About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Review Virgin Money: Cash ISA now

Help others make smarter decisions by sharing your own experience.

Write a review

Virgin Money Cash ISA reviews (263)

My brother and I, cheated out of £,7000 by Virgin Money bank (Beverley).

My brother and I had to deal with them before, and after my mother's passing. They are a no-star bunch of crooks. We have experienced. VM Beverley Went against a signed letter authorising transfer of money from M plus saver to M plus current account. Fallaciously cited concerns with money laundering laws - at time of TV docu regarding HSBC getting away with money laundering breaches of law. (Early part of 2022). Then dictated refusal of payment out of accounts to the estate (executor). On grounds of needing to comply with probate laws; when the amount was well under the prescribed £30,000 limit. Then paid out but with a shortfall of nearly £7,000. Went through the charade and flimflam of an investigation, taking several months of prevarication and procrastination. Completely whitewashed their reply citing no case to answer to me, as the named executor of the estate was my brother. However had been perfectly happy to deal with me by letter throughout. Having served them with notice of death (certificate) on my brother' behalf - living in Hull. Case has been taken up with the FOS and still ongoing as at 29 April 2022. Have asked for due remedy involving restitution; standard rate interest over period of weeks between payment of bulk of account residue to date; and compo damages. However FOS dragging heels and giving impression of being complicitously and duplicitously situated. Having seen very adverse reviews of VM would warn people against having anything (further) to do with these unregulated 'Rogue Trader' crooks. And their operation in a manner disturbingly similar to modern day Nazism. Presided over by Sir Richard Branson; no less... Reviewed on: 29th April 2022

A Spiral of Decline

Once upon a time a fine Northern Rock account, then Virgin/Cleveland? But uncompetitive rates and then when opting for closure and cheque the result is another letter requesting another signed form. No other institution I have dealt with has such a delaying tactic and you provide your own envelope and stamp. Steer clear. Reviewed on: 23rd April 2022

Dreadful - trapped in a system that does not work

Opened a cash ISA - Virgin system will not recognise any of the information supplied to me by Virgin. This means that I can not sign in. No one will answer the telephone and so I am trapped with a cash ISA with no money in and have missed my tax allowance. Reviewed on: 4th April 2022

App Needs To Include ISA's

Great service but the mobile app has to include ISA's otherwise no complaints. Reviewed on: 26th March 2022

Great service, great website, good rates

Whenever I needed assistance from the Virgin Money team I was always assisted nicely and issues resolved. Very happy with my experience to date Reviewed on: 17th January 2022

Best interest rate at present.

Best interest rate at the moment with 2 penalty free withdrawals in 12 month period Reviewed on: 16th September 2021

Lack of app

Decent rate. The the lack of an app and the complexity to logging in makes the account very inconvenient to use. No idea why they have not addressed this by 2021!! Reviewed on: 27th February 2021

Easy to deal with, good rate

Signing up for the ISA was very easy and you can arrange a transfer from your current one on line, which makes it quick and very easy. I have used Virgin Money for other products and been very happy. Reviewed on: 6th June 2020

Great Product

Easy to set up and at a decent rate. Some issues with validating identity but sorted in the end Reviewed on: 6th May 2020

Access problems and difficult customer service

I have an ISA with Virgin for over a year. The bank doesn't offer an app to its ISA customers. To authenticate on their website you need to use your customer ID, password and a code sent to your mobiles. In the past year it happened me quite frequently to not being able to access the account for days as the access code is not sent to my mobile. This is totally unacceptable, in particular in this period of insecurity. As soon as this is over, I will switch to a more reliable provider. Reviewed on: 5th May 2020

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Cash ISA
from HSBC 3.83 from 19 reviews
Instant Access Cash ISA
from Metro Bank 4.64 from 153 reviews
Cash ISA
from first direct 3.78 from 11 reviews

Want to see more from Virgin Money?

Help to Buy: ISA
from Virgin Money 4.52 from 23 reviews
Fixed Rate Savings
from Virgin Money 4.26 from 60 reviews
Regular Savings
from Virgin Money 4.11 from 59 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub