Arthur's community profile page - Smart Money People

Write a review

Viewing profile for,

Arthur

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Virgin Money, Cash ISA:

View on product page

Avoid at all costs. Pathetic customer service. Awful app.

Even if you pay £160 per year for the "premium" card it is incredibly difficult to get someone on the phone. The website clearly says "We can discuss your account and explain what options are available to you. We’re here 8am to 8pm Monday to Friday and 8am to 1pm on Saturday" but that is simply not true. I am not sure what time the customer service team actually clock off but it's a lot earlier than 8 pm. I have called at 6.30 pm and 7 pm on different days and there has been no one available on both days. It is as if they make it deliberately frustrating by making you jump through a dozen hoops (press 1 for this, press 2 for that, input your DOB, input your card number) before THEN TELLING you the team is not available. And the app is SO UNHELPFUL. You cannot, despite Virgin's claim to the contrary, use the app to resolve a number of issues. It just refers you to the website, which tells you to call or check the useless app. A complete and utter waste of time. And redeeming the airline vouchers is also incredibly frustrating and difficult, and if you speak to the credit card customer service team they are absolutely clueless about that too. PATHETIC. Reviewed on: 11th May 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.