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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.17 (263 reviews)

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3.99

Based on 263 reviews, last reviewed 13th Jun 2025

67% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

4

Good, but access via app would be appreciated I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

opened a virgin money ISA unable to transfer funds... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone ... Read more Reviewed on: 9th April 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (263)

money tree

good solid helpful information,friendly helpful staff Reviewed on: 29th April 2020

Great Account and Excellent customer service

I went on to their website and requested a call back at 12.00pm. They called exactly on time , dealing with my enquiry efficiently and effectively . sending out an application form , which was promptly received, and returned . I then got a call a couple of days later acknowledging my application . The interest rate is also very competitive . Reviewed on: 27th April 2020

Worst bank in UK

This is the worst bank in the uk I open a account on the 16-01-2020 then on the 19-01-2020 I get a email saying my bank accounts has been put on hold with out a reason they asked me to upload my ID through the link sent by ba.Direct I have been doing this from 19-01-2020 till 24-01-2020 then the retail sales team called me up to find if I have loaded my ID on the link I said yes they said ok we still don’t have it can you reply to the email from ba.direct and send my ID that way and I did then I get a email that I can’t send my ID that way and it will not be load to my account and I have to use the link if the staff members had a Half a brain they would let the department know what’s going on but it looks like they are to lazy to do this Reviewed on: 25th January 2020

HELPFUL STAFF

Easy to speak to staff in local branches. Reviewed on: 5th January 2020

Loyalty does pay

I have been a customer with Virgin Money for quite a while and at one time when my Cash Isa matured I was offered a rate which I accepted thinking it was a competitive rate but few weeks after that I found that they had launched a better rate which upset me as I had huge amount accumulated in my account over the years , so I asked the manageress at my local branch and she staright away honoured that whci made me very happy,she could have easily said no but nice to honoue regular loyal customer,well done Virgin Money and thank you in these low interest rate era. e Reviewed on: 6th November 2019

isa

easy to open on line and leading rate Reviewed on: 19th June 2019

Great, efficient service

Cannot fault the service and efficiency of Virgin Money when opening an ISA including transfers in. A very quick and easy online application process. Reviewed on: 9th June 2019

Not bad

Not bad, not great. I'd recommend. Reviewed on: 15th April 2019

Virgin Money... Vague, complicated, uninformative, unhelpful, and that's just our on-line customer services.

Constant terms and conditions changes no one can understand or could ever keep up with. Answers that never actually answer the question you asked. Constant web-page maintenance, without any warnings, or any alternative telephone service, or any other way to get to your account if you need to access your money during these endless maintenance updates. Complaints are met with endless stock email responses from names less people, usually referring to topics you did not complain about because customer services didn't bother to read your complaint all the way through and made assumptions on what they thought you might be complaining about. Yes Virgin Money interest rates are good compared to many others, but they expect you to do all the work, because they are damn well not going to help you if they don't have too. Reviewed on: 20th March 2019

Reply from Virgin Money Hi there, thanks for getting in touch. If there's something you'd like us to take a look into for you just email your details to [email protected]. Thanks, Jane Response date: 22nd March 2019

Good rate

Always offer high rate than other banks Reviewed on: 9th February 2019

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