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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 3.96 (269 reviews)

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3.96

Based on 269 reviews, last reviewed 29th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

Cash isa I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

Virgin's impossible website I'm trying to open an ISA online but Virgin's website is sending me in circles. Tried to get help but it says help buying an ISA has been discontinued... Read more Reviewed on: 29th September 2026

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (269)

App Needs To Include ISA's

Great service but the mobile app has to include ISA's otherwise no complaints. Reviewed on: 26th March 2022

Great service, great website, good rates

Whenever I needed assistance from the Virgin Money team I was always assisted nicely and issues resolved. Very happy with my experience to date Reviewed on: 17th January 2022

Best interest rate at present.

Best interest rate at the moment with 2 penalty free withdrawals in 12 month period Reviewed on: 16th September 2021

Lack of app

Decent rate. The the lack of an app and the complexity to logging in makes the account very inconvenient to use. No idea why they have not addressed this by 2021!! Reviewed on: 27th February 2021

Easy to deal with, good rate

Signing up for the ISA was very easy and you can arrange a transfer from your current one on line, which makes it quick and very easy. I have used Virgin Money for other products and been very happy. Reviewed on: 6th June 2020

Great Product

Easy to set up and at a decent rate. Some issues with validating identity but sorted in the end Reviewed on: 6th May 2020

Access problems and difficult customer service

I have an ISA with Virgin for over a year. The bank doesn't offer an app to its ISA customers. To authenticate on their website you need to use your customer ID, password and a code sent to your mobiles. In the past year it happened me quite frequently to not being able to access the account for days as the access code is not sent to my mobile. This is totally unacceptable, in particular in this period of insecurity. As soon as this is over, I will switch to a more reliable provider. Reviewed on: 5th May 2020

money tree

good solid helpful information,friendly helpful staff Reviewed on: 29th April 2020

Great Account and Excellent customer service

I went on to their website and requested a call back at 12.00pm. They called exactly on time , dealing with my enquiry efficiently and effectively . sending out an application form , which was promptly received, and returned . I then got a call a couple of days later acknowledging my application . The interest rate is also very competitive . Reviewed on: 27th April 2020

HELPFUL STAFF

Easy to speak to staff in local branches. Reviewed on: 5th January 2020

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