Tony Hall's community profile page

Write a review

Viewing profile for,

Tony Hall

Total reviews written

Helpful marks given to their reviews

251

Times reviews seen

All reviews (1)

Review of the Virgin Money, Cash ISA:

View on product page

There is ZERO customer support and the website is worse than ABYSMAL

I opened an ISA. Trying to figure out how to see on the Virgin money app, but I keep getting an error message. Logged into the account online & wanted to use the chat function to sort it out, but there is a message to say that if you want to chat with a real person you have to log in & use the chat. I was already logged in, so I click the Help button (next to My Accounts, Message & Profile) and it opens a new window where it helpfully invites you to log in. There is a Chat button, but if you click it, then you get the same message to say you have to log in. Basically the Help function takes you out of your account & back to a general web page. There is no possible way to log in & then get help within the account. No phone number, no chat. It's really crap. Reviewed on: 5th December 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.