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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 3.96 (269 reviews)

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3.96

Based on 269 reviews, last reviewed 29th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

Cash isa I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

Virgin's impossible website I'm trying to open an ISA online but Virgin's website is sending me in circles. Tried to get help but it says help buying an ISA has been discontinued... Read more Reviewed on: 29th September 2026

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (269)

Dreadful complain handling

They made mistakes transferring an ISA due to problems with their data and were unhelpful identifying and correcting the problem, costing me time and interest. Now over 8 months since I complained. It seems they made a decision behind closed doors three months ago but to date refuse to tell me what it was. Resorted to ombudsman in the end, but, customer service aside, cannot think this is an efficient way to run a company. I won't use them again as they don't seem to be able to run basic processes. Reviewed on: 18th April 2023

VIRGIN brilliant ISA Rates!

If you are an existing Virgin Bank customer (includes Clydesdale Bank) then there are some high paying short term cash ISAs available that are market leading and well worth a look. I have always found banking with them very straightforward & their staff are friendly and helpful too. Give them a try, you won't be disappointed! Reviewed on: 6th April 2023

Ok

Basic cash Ids fixed term safe money Reviewed on: 5th April 2023

Sum grate offers if you have a bank account with them

Ok bank rate and some good saving accounts . Reviewed on: 5th April 2023

2 Year Fixed ISA

Easy, secure and fantastic rates Reviewed on: 3rd April 2023

Phone answering problems

Waited on the phone then asked them to phone me back then when they did they cut me off straight away Reviewed on: 3rd April 2023

Great ISA provider

Simple to open and easy to access Reviewed on: 3rd April 2023

Great Transfer Service

A lot of the ISA transfers are automated online, saving a lot of time and form filling. Reviewed on: 28th March 2023

Easy to open

Very easy to apply and open the ISA with related current account. Paying competitive interest Reviewed on: 27th March 2023

Awful, proof ids wont sort, no customer services

Id proofs wont sort, customer services wont answer phone, just ended up clising app fir isa and going elsrwhere, sirted in 5 mins Reviewed on: 21st March 2023

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