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Virgin Money: Cash ISA reviews

View other Virgin Money products
3.96
Based on 269 reviews, last reviewed 29th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
64%
See only 4 star reviews
16%
See only 3 star reviews
6%
See only 2 star reviews
1%
See only 1 star reviews
13%

Latest highest rating:

5

Cash isa I made an account and then downloaded the app. Not checking for nearly a year the app didn’t work. Called virgin and they were amazing with helping me... Read more Reviewed on: 11th June 2026
Stephen G's avatar
Stephen G

Latest lowest rating:

1

Virgin's impossible website I'm trying to open an ISA online but Virgin's website is sending me in circles. Tried to get help but it says help buying an ISA has been discontinued... Read more Reviewed on: 29th September 2026
MJ's avatar
MJ
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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (269)

It works for saving money but their customer service...

3
It works for saving money but their customer service are a ling haul to deal with Reviewed on: 2nd February 2024
Naria's avatar
Naria

Great product

5
Great way to invest your savings, feels very safe, help if you need it about any of there products, can always speak to someone's or do everything on line with no complications, I have found this very manageable and safe easy to follow the prompts the same as just travel Reviewed on: 16th October 2023
Derek Henderson 's avatar
Derek Henderson

A Bit Fiddly to Manage

4
You can only access the ISA by using an app that often fails so it's hard to keep track of everything Reviewed on: 23rd August 2023
Lisa Anderson's avatar
Lisa Anderson

The worst experience ever

1
I have never experienced customer service this appalling. Virgin money transferred an isa into an account with another bank that had been closed. I have been attempting to get it back for two weeks. Call centre people are pleasant and try to help but the ISA team are unresponsive, inefficient, and uncommunicative. The complaints department are not interested in responding until your complaint has been lodged for 2 weeks. That’s a long time when they have lost your life savings. I would advise anyone not to use virgin money . Reviewed on: 18th August 2023
Sarah's avatar
Sarah

Competitive and courteous

5
The entire staff in the Carlisle Branch are magnificent ! Reviewed on: 19th July 2023
THOMAS CALLOW's avatar
THOMAS CALLOW

Competitive

5
Products and rates always competitive. Reviewed on: 18th July 2023
THOMAS CALLOW's avatar
THOMAS CALLOW

ISA

1
They failed to transfer my ISA from a lower interest paying Virgin Money easy access account to a higher interest paying Virgin Money account. Customer service were very blunt and unhelpful. Reviewed on: 10th June 2023
G's avatar
G

Best rate available

5
I recently opened an e-ISA with Virgin Money as it is the currently the best rate available for a 1yr fixed rate. Opening was an easy process, as well as the transferal of my existing ISA over. Reviewed on: 5th June 2023
Genevieve Fothergill's avatar
Genevieve Fothergill

Great product

5
Easy to set up, great interest and easy to access via the app. Reviewed on: 1st June 2023
RoyW's avatar
RoyW

Isa

1
I've just tried to transfer and join and went through whole application to then be told error Reviewed on: 3rd May 2023
Andrew Gibson's avatar
Andrew Gibson

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