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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.15 (265 reviews)

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3.93

Based on 265 reviews, last reviewed 9th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

63%

16%

13%

Latest highest rating:

4

Good, but access via app would be appreciated I have have a Cash ISA with Virgin Money. The account was straightforward to open and I haven't had a problem since opening, however the ISA can only ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

You cannot even get the reviews right . You cannot even get the reviews right . NO I AM NOT WRITING IT AGAIN. Reviewed on: 9th July 2025

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Cash ISA reviews (265)

Great value for money, paid on time, easy transfer.

Great value for money, paid on time, easy transfer. Reviewed on: 16th March 2024

Annoying!

Annoying! Log in to platform quite frustrating. I have lots of accounts with various banks, and none have such an annoying log in. First you have to remember sort code, then customer number, then password, and finally have to request and enter passcode sent to phone. I honestly think I would take a slightly lower rate next time, and go with a bank which uses an app and touch login Reviewed on: 29th February 2024

it was all ok, nothing special, nothing to complain...

it was all ok, nothing special, nothing to complain about Reviewed on: 29th February 2024

Cash ISA

Very easy to open and manage account online. Great interest rate Reviewed on: 26th February 2024

A balanced company.

A balanced company offering a reasonable choice of products. Reviewed on: 14th February 2024

It works for saving money but their customer service...

It works for saving money but their customer service are a ling haul to deal with Reviewed on: 2nd February 2024

Great product

Great way to invest your savings, feels very safe, help if you need it about any of there products, can always speak to someone's or do everything on line with no complications, I have found this very manageable and safe easy to follow the prompts the same as just travel Reviewed on: 16th October 2023

A Bit Fiddly to Manage

You can only access the ISA by using an app that often fails so it's hard to keep track of everything Reviewed on: 23rd August 2023

The worst experience ever

I have never experienced customer service this appalling. Virgin money transferred an isa into an account with another bank that had been closed. I have been attempting to get it back for two weeks. Call centre people are pleasant and try to help but the ISA team are unresponsive, inefficient, and uncommunicative. The complaints department are not interested in responding until your complaint has been lodged for 2 weeks. That’s a long time when they have lost your life savings. I would advise anyone not to use virgin money . Reviewed on: 18th August 2023

Competitive and courteous

The entire staff in the Carlisle Branch are magnificent ! Reviewed on: 19th July 2023

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