Peter Hyde's community profile page

Write a review

Viewing profile for,

Peter Hyde

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Halifax, Junior ISA:

View on product page

Absolutely terrible in handling my daughters child isa

I've just spent 2 hrs on the phone from Spain to "Customers Service" and after going through a Formal complaint and ombudsman they now want me to write another letter to confirm my 12 yr old daughter lives with us in Spain despite a previous letter stating we as a family moved here in December 2020 (on yes they do not have email so I can scan and email with proof if rqd)Since we opened the account they have got my daughters name wrong (she has double surname as spanish tradition)and even their complaint manager confirmed in a letter her true surname but got it wrong on the address at the head of letter !)I also have a change of address letter and the letter replying to my formal complaint on her account addressed to my spanish permanent address.They didn't acknowledge the receipt of letters incl the formal complaint, their online forms do not accept non uk post code and the list goes on.The refusal to transfer the account to AJ BELL (junior isa) reveals they have the old address on her account but rather than raise the matter in their investigation into the "missing "junior isa account they refuse transfer and I receive an email from AJBELL (who are themselves raising issues with Halifax )Never in my professional life or personal life have a encountered such incompetence and they need to have a radical review ie customer orientated service Reviewed on: 7th March 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.