Serious concern regarding unauthorized charges and lack of accountability by ICICI Bank. MAB (Minimum Average Balance) charges were debited from my account based on an... Serious concern regarding unauthorized charges and lack of accountability by ICICI Bank. MAB (Minimum Average Balance) charges were debited from my account based on an alleged increase to ₹5,00,000. I have explicitly stated that I never requested, approved, or consented to any such change. Despite repeated written requests, the bank has failed to provide: • Any documentary proof of customer consent • System audit trail showing when and how this change was made • Clear justification beyond generic statements Instead, I received templated responses claiming the charges were “applied correctly,” without substantiating this claim. For clarity: In the absence of verifiable customer authorization, such debits raise serious concerns regarding compliance, transparency, and customer protection standards. This matter is now being escalated to the Reserve Bank of India (RBI) for formal review. Customers are advised to closely monitor their accounts and demand proper documentation for any changes impacting financial obligations. Read more Read less

Icici UK.. easy to transfer money.