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Halifax: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.95 (162 reviews)

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3.83

Based on 162 reviews, last reviewed 13th Jun 2025

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

57%

18%

Latest highest rating:

5

Halifax Mortgage Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only marginally ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Poor. Big regret using Halifax for our mortgage Never heard anything from Halifax (we bought our first home 3 months ago) other than a letter to say when our first mortgage payment was due. No “cong... Read more Reviewed on: 13th April 2025

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Halifax Fixed Rate Mortgage reviews (162)

Halifax Mortgage

Just re-mortgaged with Halifax, spoke to a broker first to get market rates and was going to proceed down this route but Halifax were only marginally more expensive on rate but much lower on fee and on effort required by myself, Halifax advisors on the phone were really helpful and provided fairly unbiased advice on costs and next steps and did not try to ‘sell’ Halifax as a lender (unlike the broker who was after their fee!). Reviewed on: 13th June 2025

Great for those who don’t have a clue...

I’ve had fantastic experience with Halifax customer service around my fixed rate mortgage. They were able to answer any questions I had - even some really simple ones - I felt like they didn’t judge me and I could ask anything! This is great for someone like me who doesn’t have a lot of mortgage knowledge. Definitely recommend! Reviewed on: 13th June 2025

EXCEPTIONAL SERVICES FROM IAN DIXON

IAN DIXON IS AN EXCEPTIONAL MORTGAGE ADVISOR My mortgage advisor Ian Dixon was exceptional and professional. He is the best Advisor who went extra mile for our remortgate to go through and he was there for us when needed. Thank you so much Ian for the best services given to us during our remortgage time and I recommend Ian and Halifax to those who want to remortgage. Once again, thank you so much Ian for going beyond, please receive our heartfelt thanks Reviewed on: 25th April 2025

Great value for money with a great independent...

Great value for money with a great independent Mortgage company set up Halifax fixed rate Reviewed on: 23rd April 2025

Poor. Big regret using Halifax for our mortgage

Never heard anything from Halifax (we bought our first home 3 months ago) other than a letter to say when our first mortgage payment was due. No “congratulations on your new home” no welcome pack or anything. When I called I was passed around and not given any concrete advice or support. I haven’t been given any login details to check my mortgage payments tracking or make overpayments or anything. Incredibly cold, impersonal, and quite frankly feels like they just want to take my money with no good customer experience or customer service. Reviewed on: 13th April 2025

HAYLEY VELLAM IS AN EXCELLENT MORTGAGE ADVISOR

My mortgage advisor Hayley Vellam was excellent. She is truly an asset to Halifax. I went through a mortgage broken first and had a terrible experience. Decided to go straight to halifax and Hayley was so professional, kind and informative. Getting a mortgage can be a scary process but i'm so pleased I had Hayley guiding me through it. Thank you so much Hayley Vellam! Reviewed on: 21st December 2024

I’d recommend

Really helpful staff and easy to explain booklets to re-visit information that was discussed face to face. This allows me to recap information and take stuff in at my own pace. Reviewed on: 10th October 2024

First time buyer struggles to find a mortgage Halifa...

First time buyer struggles to find a mortgage Halifax sorted us out with everything highly recommended Reviewed on: 15th September 2024

Useless untrained, unprofessional

2 months into our application and still no further than day 1. Delay after delay has been made by Halifax as they are using untrained inexperienced underwriters. Requesting document after document even though they had already received these documents previously. Escalated to their senior management who ignored the escalation and didnt even have the respect to respond. We are a premier account holder with Halifax but this doesnt have any impact on their respect level for you. Respect is zero from Halifax. We are changing banks due to the issues we have and will not bank with any of their group companies. Useless Reviewed on: 5th September 2024

Constantly tried to upsell insurances.

Constantly tried to upsell insurances. Spend 1 and hour hours on phone then give a form to fill in repeating the whole process. Densbd access to property to value even when there us a recent valueation. For a remortage of 39000 massive over kill. Do you test your own procedures Reviewed on: 4th September 2024

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