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Tricia S

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Review of the Halifax, Fixed Rate Mortgage:

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Poor. Big regret using Halifax for our mortgage

Never heard anything from Halifax (we bought our first home 3 months ago) other than a letter to say when our first mortgage payment was due. No “congratulations on your new home” no welcome pack or anything. When I called I was passed around and not given any concrete advice or support. I haven’t been given any login details to check my mortgage payments tracking or make overpayments or anything. Incredibly cold, impersonal, and quite frankly feels like they just want to take my money with no good customer experience or customer service. Reviewed on: 13th April 2025

Review of the Monzo, Flex Credit Card:

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I really like the card - comes with great flexibility

I really like the card - comes with great flexibility and easy to make payments so you can use it interest free if you need to but also get longer to pay it back. It’s easy to pay off individual purchases or the card overall and I quite like this approach Reviewed on: 13th April 2025

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