Great at taking the money, poor at giving it back

Opened a help to buy ISA 5 years ago, I am buying a house now. Went to close it to find that is must be done in branch, ok fine. However ALL branches including major city centre ones ONLY open 0930 till 1400. As I work mon-fri, like most people, I... Read more

Opened a help to buy ISA 5 years ago, I am buying a house now. Went to close it to find that is must be done in branch, ok fine. However ALL branches including major city centre ones ONLY open 0930 till 1400. As I work mon-fri, like most people, I can’t do this. Called customer service to be told basically “tough”. Was told I could write a letter to the closing team, you read that correctly write a letter, no phones, no email. The closing team don’t have phones or computers apparently, but was advised they will probably just tell me “tough” too as it MUST be done in branch. I was also offered to have my complaint escalated to the complaints team, which could take 8 weeks which is great when your trying to buy a house and need the money straight away.
When I asked why not for example close branch’s on a Wednesday and open on a Saturday was told this was because of COVID 19???? Other banks are open on a Saturday, Barclays for example I said to be told yes but we have chosen not to do that so again “tough”.

I now have to take a day off work at the cost of £150 just to access MY money.

Quite possibly the worst banking service I have ever experienced, not willing to help in the slightest just kept saying it’s in the terms and conditions even though when I agreed to those terms and conditions the branch’s were open mon-sat 9am till 5pm but again just told basically “tough”

I will NEVER bank with Halifax again after this and I STRONGLY advise others to do the same.

Reviewed on 13th February 2021

David

Fantastic service

Extremely good customer service helped me understand correct isa for me

Reviewed on 1st June 2020

Haliuser12

Halifax ISA

Very simple to set up and great way to save!

Reviewed on 8th May 2020

Hanfx

HALIFAX ISA STRANGE DECISION

My 5 Year ISA reached maturity recently and as I have done for the 20+years I have had an ISA with the Halifax I simply planned to start a new one with them but was amazed when A I saw the paltry interest rate they were paying on the accoun0.75 % plus... Read more

My 5 Year ISA reached maturity recently and as I have done for the 20+years I have had an ISA with the Halifax I simply planned to start a new one with them but was amazed when A I saw the paltry interest rate they were paying on the accoun0.75 % plus only 2 year ISA . Needless to say I looked elsewhere and found a good deal at almost 3 X the interest rate at a fixed 5 year deal

Reviewed on 9th February 2020

Denise Southworth

Easy to set up!

Easy to set up and keep track, always more than helpful in-store too!

Reviewed on 3rd January 2020

Sally05

Financial benefits

I have had my ISA with Halifax for several years and I am very happy with the way in which I have benefitted from the options made available to me and the advantages of being a customer with several different accounts which can all be accessed and... Read more

I have had my ISA with Halifax for several years and I am very happy with the way in which I have benefitted from the options made available to me and the advantages of being a customer with several different accounts which can all be accessed and managed collectively to ensure that personal finances are well maintained, organized, and connected to enable the opportunity of achieving the maximum potential outcome.

Reviewed on 8th November 2019

Caroline

Excellent bank, terrible adverts

I like the trustworthiness of this bank . However their tv adverts are cringeworthy and do not reflect a serious brand

Reviewed on 27th December 2018

Jen hague

Halifa review

I would recommend Halifax they are great bank to bank with and have great communication skills and when ever I have a problem they will help

Reviewed on 14th November 2018

Chris

All good

Had isa with Halifax for some time now and would never change it to another bank

Reviewed on 6th November 2018

Gary Wilson

Forward thinking

I csn cash cheques in from my phone

Reviewed on 23rd September 2018

Jo Heath

No incentive for loyal customers

Have had my ISA with Halifax for years, but have just moved transferred all my money. Halifax ISA and savings interest rate has been consistently low for the past few years, where some other providers offer considerably better rates. As there is no... Read more

Have had my ISA with Halifax for years, but have just moved transferred all my money. Halifax ISA and savings interest rate has been consistently low for the past few years, where some other providers offer considerably better rates. As there is no incentive for me to stay, they have lost me as a customer.

Reviewed on 11th February 2018

cav8uk@gmail.com

friendly service

the staff are friendly and helpful

Reviewed on 10th February 2018

gurdev

Very satisfied customer

I’ve been with Halifax for about 7 years now and I have only had a positive experience whether that be banking, saving, lending. All my family members have an ISA with them. It’s extremely easy to save and send/transfer money in and out. A very sat... Read more

I’ve been with Halifax for about 7 years now and I have only had a positive experience whether that be banking, saving, lending. All my family members have an ISA with them. It’s extremely easy to save and send/transfer money in and out. A very satisfied customer

Reviewed on 21st January 2018

Victoria Veasey

What's the point

The interest is so low that you may as well invest in lottery tickets.

Reviewed on 15th January 2018

DavidA

Good easy access

I love my ISA as I can get easy access to it at when times are hard, yet save when times are well

Reviewed on 19th November 2017

Sue Barton

Great flexibility and app accessibility

Poor interest rates and benefits

Reviewed on 15th November 2017

Lucy Major

Great isa

Opened one of these isa savers and am very happy with it.gives me the advantage of an isa but can withdraw monies if needed without occurring fees.

Reviewed on 8th November 2017

Gaz Wiz

Professional and efficient

So far no issues with this bank, £100 joining was great too

Reviewed on 4th September 2017

Gedas Palubinskas

Rubbish return

It's not really worth any time, the rate is terrible.

Reviewed on 6th June 2017

Laura Hewett

Simple well run product

For what it is this is good, easy to use and access. However the whole saving thing gives no returns anywhere at the moment.

Reviewed on 3rd June 2017

Andy Hayes