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Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.56 (98 reviews)

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3.56

Based on 98 reviews, last reviewed 20th Aug 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

14%

42%

Latest highest rating:

5

Easy to deal with Straightforward to take out a policy and easy to subsequently renew. Reviewed on: 20th August 2026

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

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About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Home insurance reviews (98)

An Absolute Joke

what an absolute joke, i have just tried to call them to discuss my renewal and they will not speak to me because they cannot get me through the security. but they don't want to know normal things like my name address date of birth post code email, telephone number, how i pay, the amount i pay what date i pay etc - that not enough no they want details of the policy that i just cannot answer. I am now off to make a formal complaint to the ICO as they are holding my data and will not give me access to what they are holding which is a breach. What's wrong with these companies? Reviewed on: 25th October 2022

Very quick

Advisor was helpful. We filled form in quick as online forms very user friendly. Reviewed on: 28th September 2022

Great service

We have had fantastic responsive service for our home emergency cover. Reviewed on: 14th August 2022

Excellent service

Easy and straight forward process and no dodging paying out when claiming was needed! Reviewed on: 13th August 2022

Great price and quality insurance

Halifax are always helpful always access to support Reviewed on: 13th August 2022

Unbelievably useless

I agree with all the bad reviews I have tried 3 times to claim, each time it was definitely covered - burst pipe and two pest control issues. They don't want to know. I have had a wasps' nest in the house for a whole month and have spent so much time calling the home emergency team, I could have killed each individual wasp myself in that time. They outsource their work to Evander who outsources it to someone else, so no one knows what's happening. All I know is, they're not sorting out the wasps' nest. Reviewed on: 3rd August 2022

100% increase in a year

Have had home and contents with Halifax for a year. Circumstances are the same, no claims made .Renewal letter showed a 100% hike. After a tetchy conversation with sales person I am no wiser as to reason for increase.. He seem quite happy to lose my custom..Told me to shop around for a better deal. Reviewed on: 27th June 2022

Unprofessional

After a break in , we informed Halifax that we needed the garage to be made safe, they said 24 hrs it would be done, 4 days later they rang to say , has it be done the answer was no.So we took it into our own hands and got it sorted, ourselves, and did not bother claiming as we were dealing with fools who were not interested. Then our Renewal turns up for a extra £100 for the year I don't think so, even though we have been loyal customers for years, obviously making enough money , without mine. Reviewed on: 15th June 2022

A greedy company with no care for its customers

Whilst I've had no reason to complain over the last 3 years even though I have had to argue the quote every year to come to a reasonable increase in their premium, this year was way beyond a joke as they had almost doubled their quote. When I phoned them they had no explanation for the increase and, although they did offer to reduce it slightly, did not give a monkeys whether I stayed with them or not. I suspect that they were hoping that their increased charge would go through unnoticed on automatic renewal but fortunately, I do not allow insurance companies to have this facility for this very reason. This company is greedy and cares nothing for its customers. Give them a miss. Reviewed on: 30th May 2022

A greedy and uncaring company

Whilst I've had no reason to complain over the last 3 years even though I have had to argue the quote every year to come to a reasonable increase in their premium, this year was way beyond a joke as they had almost doubled their quote. When I phoned them they had no explanation for the increase and, although they did offer to reduce it slightly, did not give a monkeys whether I stayed with them or not. I suspect that they were hoping that their increased charge would go through unnoticed on automatic renewal. Fortunately, I do not allow insurance companies to have this facility for this very reason. This company is greedy and cares nothing for its customers. Give them a miss. Reviewed on: 30th May 2022

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Halifax: Home insurance reviews

200% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Halifax: Home insurance now

Halifax Home insurance reviews (98)

An Absolute Joke

Very quick

Great service

Excellent service

Great price and quality insurance

Unbelievably useless

100% increase in a year

Unprofessional

A greedy company with no care for its customers

A greedy and uncaring company

Review Halifax: Home insurance now

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