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Halifax: Home insurance reviews

Name: Home insurance
Rating: 3.03 (95 reviews)

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2.84

Based on 95 reviews, last reviewed 15th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

15%

43%

Latest highest rating:

5

Clear communications. Clear communications. I have not made a claim but the process and policy is clear Reviewed on: 15th September 2025

Latest lowest rating:

1

Halifax Impossible to talk to someone when claiming Halifax home insurance - I had a bathroom leak, dealt with finding the cause, then as a Saturday Halifax phone number closed. The phone number is deli... Read more Reviewed on: 9th September 2025

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About this product

The Halifax Home Insurance Select policy is underwritten by Lloyds Bank General Insurance Ltd.

Halifax only ask you a handful of questions, so you get a quote faster. Choose from three levels of cover and manage your policy online. You can choose to spread the cost of your policy and pay monthly with no extra charges.

Halifax home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Home insurance reviews (95)

Excellent service

Easy and straight forward process and no dodging paying out when claiming was needed! Reviewed on: 13th August 2022

Great price and quality insurance

Halifax are always helpful always access to support Reviewed on: 13th August 2022

Unbelievably useless

I agree with all the bad reviews I have tried 3 times to claim, each time it was definitely covered - burst pipe and two pest control issues. They don't want to know. I have had a wasps' nest in the house for a whole month and have spent so much time calling the home emergency team, I could have killed each individual wasp myself in that time. They outsource their work to Evander who outsources it to someone else, so no one knows what's happening. All I know is, they're not sorting out the wasps' nest. Reviewed on: 3rd August 2022

100% increase in a year

Have had home and contents with Halifax for a year. Circumstances are the same, no claims made .Renewal letter showed a 100% hike. After a tetchy conversation with sales person I am no wiser as to reason for increase.. He seem quite happy to lose my custom..Told me to shop around for a better deal. Reviewed on: 27th June 2022

Unprofessional

After a break in , we informed Halifax that we needed the garage to be made safe, they said 24 hrs it would be done, 4 days later they rang to say , has it be done the answer was no.So we took it into our own hands and got it sorted, ourselves, and did not bother claiming as we were dealing with fools who were not interested. Then our Renewal turns up for a extra £100 for the year I don't think so, even though we have been loyal customers for years, obviously making enough money , without mine. Reviewed on: 15th June 2022

A greedy company with no care for its customers

Whilst I've had no reason to complain over the last 3 years even though I have had to argue the quote every year to come to a reasonable increase in their premium, this year was way beyond a joke as they had almost doubled their quote. When I phoned them they had no explanation for the increase and, although they did offer to reduce it slightly, did not give a monkeys whether I stayed with them or not. I suspect that they were hoping that their increased charge would go through unnoticed on automatic renewal but fortunately, I do not allow insurance companies to have this facility for this very reason. This company is greedy and cares nothing for its customers. Give them a miss. Reviewed on: 30th May 2022

A greedy and uncaring company

Whilst I've had no reason to complain over the last 3 years even though I have had to argue the quote every year to come to a reasonable increase in their premium, this year was way beyond a joke as they had almost doubled their quote. When I phoned them they had no explanation for the increase and, although they did offer to reduce it slightly, did not give a monkeys whether I stayed with them or not. I suspect that they were hoping that their increased charge would go through unnoticed on automatic renewal. Fortunately, I do not allow insurance companies to have this facility for this very reason. This company is greedy and cares nothing for its customers. Give them a miss. Reviewed on: 30th May 2022

Avoid at all costs

I tried to make a buildings claim in the recent storms after some minor tile damage took place in the high winds. That's where the issues started, Halifax are virtually impossible to contact, the phone line plays a COVID message and disconnects and they didn't respond to my emails. Thankfully my issue wasn't major, I dread to think of dealing with this company after a major leak or a stressful burglary. Useless! Reviewed on: 28th April 2022

Do not insure with them

Storm damage in february 2022 useless customer services and claims advisor over 30 calls and e-mails and still they insist it is ware and tare on our roof when it is not we got a copy of there contractors report who say the roof is in good condition (so where is the ware and tare) there is none we were told to get 2 estimates which we did and both guys found the problem straight away the side of the house got full force of the storms and it has ripped the roof of the side of the wall and is letting the rain water and snow and winds under the roof causing all the damage as we have the kitchen ceiling and the hall ceiling and the bedroom all needing new ceilings due to water damage ..We have had to take it to the ombudsman as they will not listen and hang up when you ask them a question. Do not take insurance from the halifax. Reviewed on: 9th April 2022

My renewal premium increased by 100% in a year!

I haven't made any changes or claims on my house insurance but my renewal premium with Halifax went from £289 to £579 in a year! I suspect they take a chance that people won't bother looking and just renew it. Reviewed on: 23rd March 2022

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