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247 Home Rescue: Home Emergency Plan reviews

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1.64
Based on 42 reviews, last reviewed 7th Nov 2025
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Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022
Julian Heald's avatar
Julian Heald

Latest lowest rating:

1

Don't trust this company! Don't trust this company! They charged me for a whole year before coming to my house and declaring they couldn't service my boiler then having provide... Read more Reviewed on: 7th November 2025
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Chris T13
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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

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247 Home Rescue Home Emergency Plan reviews (42)

Won't fix a leak unless you can photograph .where leak is coming from

1
Abslutely diabolical service. I have a leak thats dripping from the ceiling, they want photos of where the leaks coming from, i sent photos and said they cant see the leak, so basically.can't send someone down to fix it, might as well fix it myself. Unless you are handy and are willing to rip up.floorboards etc to find the leak, steer clear. Thats my direct debit cancelled. Save your money use the H one much better service and will tell you what I he problem is rather than the other way round. Reviewed on: 27th June 2023
Wayne kavanagh's avatar
Wayne kavanagh

No cover at all

1
Where do I start? To keep things simple: 1- I thought I had managed to get cheap boiler cover. It turned out they don't cover you if they discover any faults during the regular maintenance check. Boiler capped off without a proper service being done. I had to pay separately for an independent gas engineer who fixed my boiler and carried out a proper service. 2- I was offered an inhibitor for the inconvenience when the engineer failed to show up to a previous appointment. I phoned up afterwards to chase and I was advised that that a manager would phone me back. Several weeks later no manager called. 3- I logged a complaint and was offered a two months reduction on my bill in addition to receiving the inhibitor. I agreed to this. However, after agreeing that it did not make sense for me to have to renew my contract and wait for another annual service, the company agreed to send an engineer to insert the promised inhibitor but then retracted the offer of two months credit. 4- I was outraged that they would retract a previous agreement (retracting all of £10 from the compensation agreed which I found insulting!!!) and asked for details of how I could complain to the Ombudsman. They responded that this part of the cover is not covered by the Ombudsman so I could either like it or lump it effectively. This is despite the fact that their sales team assured me before I purchased cover that I would be covered by the ombudsman. I've realised that I am dealing with cowboys! Reviewed on: 16th June 2023
Google User's avatar
Google User

Awful experience, they chase your money!

1
This is the worst company I've had the misfortune to deal with!! When I joined they promised me the earth. Before my first payment was made (1st December) I had a date for my boiler service (15th December) I was then pestered on the phone everyday for about 10 days asking questions about my boiler, radiators and if I had a retardant in the system, I just bought the house, how would I know whats in the system? After several attempts at trying to sell me additional services (and failed!) They rang me to cancel my boiler service until FEBRUARY! I said this was unacceptable and they agreed to send a subcontractor, but they never gave a date! 2 weeks later they rang me and 5 minutes to 3 in the afternoon and asked if they could service my boiler at 3 o clock, I was 30 miles away doing my shopping, 5 minutes notice!! They have since informed me they are not carrying out any services before March! AGAIN I said this is not acceptable, they were told my boiler is probably over 12 years old and I joined so it would be serviced and I would have breakdown cover (at a price) I am now waiting for them to give me a firm and fixed date to service my boiler so I know it is running efficiently and safely. My cover is costing me £120 a year, and I have to pay for breakdowns and emergencies. For £120 I could have had a local plumber service my boiler and I would of had £60 towards any callout or emergency. 24/7 have to date been appalling, they never give firm and fixed dates or times, their customer care consultants are trained to just say sorry and move on! I will not be using this company again and I could not with all honesty recommend them to anybody. "Should have gone to British Gas" Awful Reviewed on: 28th December 2022
Jessie Vinny Cooke's avatar
Jessie Vinny Cooke

Cheap means cheap do not expect alot

1
My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater was not working when tried so it is not an advisory job but tgey still wouldn't repair and they believe it is my job to do independently Fir unknown reason, they offered me 25 pounds :) :) :) which I, of course, refused and cancelled the policy on the same day. Fortunately, my home insurance covers the heating, and they have already sorted this issue out despite telling them that the service engineer found the pump not working. They simply said you heater is not working and you are covered. Customer service is another long story with one of them telling me 'do not complain as there is no benefit of complaining' When I asked him to talk to someone other than him, he said: 'I am the manager and the only one here and unfortunately I can help you'. The complaint team said they will deal with that problem. They, simply, collect little money to attract customers,however, you'll not know the facts until you need them. Reviewed on: 8th November 2022
Ak's avatar
Ak

Very poor service - take care

1
We had a very frustrating and negative experience with the company. They charged us a £95 call out charge having said we are covered by our service agreement, and then asked for over £250 for additional costs. Wenhave refused to pay, and it would have cost us just £150-180 to get it fixed by a local plumber. Now the issue remains unresolved, we paid £95 for nothing. Very bad service, we shall cancel our contract and not use them again. Reviewed on: 1st November 2022
Amadeo Watkins's avatar
Amadeo Watkins

Excellent

4
Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022
Julian Heald's avatar
Julian Heald

Great

4
Brilliant customer service and always helpful ! Definitely recommend Reviewed on: 12th June 2020
Carmen's avatar
Carmen

good reliable

4
very helpful and friendly staff on the phone they offer good value for money and never had any problems with them Reviewed on: 30th May 2020
chattyc16's avatar
chattyc16

Friendly custom

5
The service was quite personable. Reviewed on: 28th May 2020
Reward Chiwuta 's avatar
Reward Chiwuta

Nooooooo

5
All can buy it the best hope ther not gett lblumtunderb Reviewed on: 11th January 2020
Richard's avatar
Richard

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