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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 4.10 (76 reviews)

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4.10

Based on 76 reviews, last reviewed 9th Sep 2026

2800% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

53%

3 star

2 star

42%

Latest highest rating:

5

Good professional service provided Good professional service provided Reviewed on: 21st August 2026

Latest lowest rating:

1

Terrible company - avoid! The contracts are written in a way that makes it very difficult for boilers - especially older boilers - to be accepted in the event of a claim. I fel... Read more Reviewed on: 9th September 2026

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About this product

24|7 Home Rescue Home Emergency Cover protects landlords and homeowners against unforeseen emergencies.

Cover can include protection for things like blocked drains, electrical failures, boiler breakdown, central heating system issues and home security, such as lost keys.

24|7 Home Rescue Home Emergency Cover reviews help you find out what it’s really like to be a customer. If you’ve used 24|7 Home Rescue before, you can also leave a review and share your experience.

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247 Home Rescue Home Emergency Plan reviews (76)

24/7 Highly Recommended!!

Emergency call agent was very helpful, wasted no time getting the job booked and provided lots of info on the process. Online account is easy to use and keeps a good track of time slots and technician arrivals. Conor, our technician, was brilliant, friendly and well prepared, the job was much harder than expected, but he did great work, the toilet cistern is working better than new!! Reviewed on: 12th August 2026

Helpful support

Smooth transition and well informed, helpful operators Reviewed on: 12th August 2026

Engineer was very efficient in carrying out the Serv...

Engineer was very efficient in carrying out the Service. Reviewed on: 11th August 2026

Excellent service

The boiler service man was professional, friendly and helpful. The admin staff kept me up to date at all stages. Reviewed on: 11th August 2026

Boiler service was quick and efficient

Boiler service was quick and efficient Reviewed on: 11th August 2026

Engineer was courteous and polite, service was carri...

Engineer was courteous and polite, service was carried out efficiently. Reviewed on: 11th August 2026

Another job well done

The engineer who carried out the work was well mannered and personable. He did the job quickly and even advised me about another issue with my thermostat when I asked. Reviewed on: 11th August 2026

Excellent customer service.

Excellent customer service. they always serve their customer on priority. i have 3 properties covered with them and got no issues. engineers are professional. Recently, had boiler service done. Reviewed on: 11th August 2026

24 7 waste waste of money

I had a very disappointing experience with this boiler insurance company. The engineer identified a faulty fan, which is a normal repair, but then also claimed that the entire boiler casing needed replacing because the insulation was damaged. This dramatically increased the repair cost and resulted in the boiler being considered beyond economical repair. What I don't understand is why this insulation issue was never mentioned during the annual service carried out by the same company just a few months earlier. If it was such a serious problem, surely it should have been identified then. From my own research, replacement insulation is inexpensive, so recommending replacement of the entire casing seems excessive. I asked for a clear technical explanation but have yet to receive one. I bought the policy for peace of mind, knowing my boiler is 16 years old. Instead of feeling supported when I needed to make a claim, I was left questioning whether every reasonable repair option had been properly considered. Based on my experience, I would not recommend this company unless they improve the consistency and transparency of their claims process. Reviewed on: 6th August 2026

Starting the claim via the app was easy.

Starting the claim via the app was easy. Good options for the appointment.the engineer was polite and professional Reviewed on: 12th June 2026

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