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247 Home Rescue: Home Emergency Plan reviews

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1.58
Based on 39 reviews, last reviewed 19th Feb 2025
No new 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
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59%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022
Julian Heald's avatar
Julian Heald

Latest lowest rating:

1

Absolutely incompetent gas engineer Absolutely incompetent engineer arrived after 5 days of reporting having a broken boiler, arrived at 5.20 last job of the day, couldn't be arsed to fi... Read more Reviewed on: 19th February 2025
Phil D's avatar
Phil D
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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

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247 Home Rescue Home Emergency Plan reviews (39)

Cheap means cheap do not expect alot

1
My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater was not working when tried so it is not an advisory job but tgey still wouldn't repair and they believe it is my job to do independently Fir unknown reason, they offered me 25 pounds :) :) :) which I, of course, refused and cancelled the policy on the same day. Fortunately, my home insurance covers the heating, and they have already sorted this issue out despite telling them that the service engineer found the pump not working. They simply said you heater is not working and you are covered. Customer service is another long story with one of them telling me 'do not complain as there is no benefit of complaining' When I asked him to talk to someone other than him, he said: 'I am the manager and the only one here and unfortunately I can help you'. The complaint team said they will deal with that problem. They, simply, collect little money to attract customers,however, you'll not know the facts until you need them. Reviewed on: 8th November 2022
Ak's avatar
Ak

Very poor service - take care

1
We had a very frustrating and negative experience with the company. They charged us a £95 call out charge having said we are covered by our service agreement, and then asked for over £250 for additional costs. Wenhave refused to pay, and it would have cost us just £150-180 to get it fixed by a local plumber. Now the issue remains unresolved, we paid £95 for nothing. Very bad service, we shall cancel our contract and not use them again. Reviewed on: 1st November 2022
Amadeo Watkins's avatar
Amadeo Watkins

Excellent

4
Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022
Julian Heald's avatar
Julian Heald

Great

4
Brilliant customer service and always helpful ! Definitely recommend Reviewed on: 12th June 2020
Carmen's avatar
Carmen

good reliable

4
very helpful and friendly staff on the phone they offer good value for money and never had any problems with them Reviewed on: 30th May 2020
chattyc16's avatar
chattyc16

Friendly custom

5
The service was quite personable. Reviewed on: 28th May 2020
Reward Chiwuta 's avatar
Reward Chiwuta

Nooooooo

5
All can buy it the best hope ther not gett lblumtunderb Reviewed on: 11th January 2020
Richard's avatar
Richard

Review

5
great cover great customer service Reviewed on: 1st September 2019
Kimberle Steel's avatar
Kimberle Steel

1000000

5
Holedey im have plis help me anit mone Reviewed on: 2nd February 2019
Arturas's avatar
Arturas

I glad ..

5
I haven't nice experience with this bank online ., Monese.,! Reviewed on: 30th January 2019
Marlene's avatar
Marlene

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