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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.5 (40 reviews)

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1.62

Based on 40 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

10%

3 star

2 star

60%

Latest highest rating:

4

Excellent Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Latest lowest rating:

1

Dishonest and dodgy My first engineer experience with this company was great. After this they have just proved themselves to be more dodgy, overcharging plumbers Charging... Read more Reviewed on: 12th June 2025

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About this product

Looking for 247 Home Rescue home emergency reviews? Read below to see what our community is saying about 247 Home Rescue and see what insight people like you can offer on whether this might be the right product for you! Already used 247 Home Rescue? Please share your own review of their services and help others! Please note, this product is a service agreement and not an insurance policy.

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247 Home Rescue Home Emergency Plan reviews (40)

Awful experience, they chase your money!

This is the worst company I've had the misfortune to deal with!! When I joined they promised me the earth. Before my first payment was made (1st December) I had a date for my boiler service (15th December) I was then pestered on the phone everyday for about 10 days asking questions about my boiler, radiators and if I had a retardant in the system, I just bought the house, how would I know whats in the system? After several attempts at trying to sell me additional services (and failed!) They rang me to cancel my boiler service until FEBRUARY! I said this was unacceptable and they agreed to send a subcontractor, but they never gave a date! 2 weeks later they rang me and 5 minutes to 3 in the afternoon and asked if they could service my boiler at 3 o clock, I was 30 miles away doing my shopping, 5 minutes notice!! They have since informed me they are not carrying out any services before March! AGAIN I said this is not acceptable, they were told my boiler is probably over 12 years old and I joined so it would be serviced and I would have breakdown cover (at a price) I am now waiting for them to give me a firm and fixed date to service my boiler so I know it is running efficiently and safely. My cover is costing me £120 a year, and I have to pay for breakdowns and emergencies. For £120 I could have had a local plumber service my boiler and I would of had £60 towards any callout or emergency. 24/7 have to date been appalling, they never give firm and fixed dates or times, their customer care consultants are trained to just say sorry and move on! I will not be using this company again and I could not with all honesty recommend them to anybody. "Should have gone to British Gas" Awful Reviewed on: 28th December 2022

Cheap means cheap do not expect alot

My bad and time consuming experience: I asked for annual service at the end of the summer. The engineer came and found a fault in the pump and left without doing anything. The heating system was not used over the summer time and was not working after I tried it following the service, but they refused to repair/replace the pump, saying it is a remedial work. I complained, but despite appreciating my frustration, they said they do not repair pumps and the cant help me. The heater was not working when tried so it is not an advisory job but tgey still wouldn't repair and they believe it is my job to do independently Fir unknown reason, they offered me 25 pounds :) :) :) which I, of course, refused and cancelled the policy on the same day. Fortunately, my home insurance covers the heating, and they have already sorted this issue out despite telling them that the service engineer found the pump not working. They simply said you heater is not working and you are covered. Customer service is another long story with one of them telling me 'do not complain as there is no benefit of complaining' When I asked him to talk to someone other than him, he said: 'I am the manager and the only one here and unfortunately I can help you'. The complaint team said they will deal with that problem. They, simply, collect little money to attract customers,however, you'll not know the facts until you need them. Reviewed on: 8th November 2022

Very poor service - take care

We had a very frustrating and negative experience with the company. They charged us a £95 call out charge having said we are covered by our service agreement, and then asked for over £250 for additional costs. Wenhave refused to pay, and it would have cost us just £150-180 to get it fixed by a local plumber. Now the issue remains unresolved, we paid £95 for nothing. Very bad service, we shall cancel our contract and not use them again. Reviewed on: 1st November 2022

Excellent

Friendly customer service and professional. Would highly recommend. A+ Reviewed on: 13th January 2022

Great

Brilliant customer service and always helpful ! Definitely recommend Reviewed on: 12th June 2020

good reliable

very helpful and friendly staff on the phone they offer good value for money and never had any problems with them Reviewed on: 30th May 2020

Friendly custom

The service was quite personable. Reviewed on: 28th May 2020

Nooooooo

All can buy it the best hope ther not gett lblumtunderb Reviewed on: 11th January 2020

Review

great cover great customer service Reviewed on: 1st September 2019

1000000

Holedey im have plis help me anit mone Reviewed on: 2nd February 2019

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247 Home Rescue: Home Emergency Plan reviews

No new 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review 247 Home Rescue: Home Emergency Plan now

247 Home Rescue Home Emergency Plan reviews (40)

Awful experience, they chase your money!

Cheap means cheap do not expect alot

Very poor service - take care

Excellent

Great

good reliable

Friendly custom

Nooooooo

Review

1000000

Review 247 Home Rescue: Home Emergency Plan now

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