This is the worst company I've had the misfortune to deal with!!
When I joined they promised me the earth. Before my first payment was made (1st December) I had a date for my boiler service (15th December) I was then pestered on the phone everyday for about 10 days asking questions about my boiler, radiators and if I had a retardant in the system, I just bought the house, how would I know whats in the system? After several attempts at trying to sell me additional services (and failed!) They rang me to cancel my boiler service until FEBRUARY! I said this was unacceptable and they agreed to send a subcontractor, but they never gave a date!
2 weeks later they rang me and 5 minutes to 3 in the afternoon and asked if they could service my boiler at 3 o clock, I was 30 miles away doing my shopping, 5 minutes notice!!
They have since informed me they are not carrying out any services before March!
AGAIN I said this is not acceptable, they were told my boiler is probably over 12 years old and I joined so it would be serviced and I would have breakdown cover (at a price)
I am now waiting for them to give me a firm and fixed date to service my boiler so I know it is running efficiently and safely.
My cover is costing me £120 a year, and I have to pay for breakdowns and emergencies.
For £120 I could have had a local plumber service my boiler and I would of had £60 towards any callout or emergency.
24/7 have to date been appalling, they never give firm and fixed dates or times, their customer care consultants are trained to just say sorry and move on!
I will not be using this company again and I could not with all honesty recommend them to anybody. "Should have gone to British Gas"
Awful
Reviewed on: 28th December 2022
