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247 Home Rescue: Home Emergency Plan reviews

Name: Home Emergency Plan
Rating: 2.95 (47 reviews)

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2.95

Based on 47 reviews, last reviewed 12th Jun 2026

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

30%

3 star

2 star

62%

Latest highest rating:

5

Starting the claim via the app was easy. Starting the claim via the app was easy. Good options for the appointment.the engineer was polite and professional Reviewed on: 12th June 2026

Latest lowest rating:

1

UTTER RUBBISH Left witj no heating and hot water for 4 days on the middle of winter imcompetent useless customer service dont waste your time and money AVOID THIS C... Read more Reviewed on: 3rd February 2026

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About this product

24|7 Home Rescue Home Emergency Cover protects landlords and homeowners against unforeseen emergencies.

Cover can include protection for things like blocked drains, electrical failures, boiler breakdown, central heating system issues and home security, such as lost keys.

24|7 Home Rescue Home Emergency Cover reviews help you find out what it’s really like to be a customer. If you’ve used 24|7 Home Rescue before, you can also leave a review and share your experience.

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247 Home Rescue Home Emergency Plan reviews (47)

Rip off boiler cover policy that they try to charge you extra for

Absolutely ridiculous! Had annual boiler service, then they said oh there's a grommet missing on the cable so it's deemed unsafe so they had to cap off the boiler and remove the valve so I can't use it. Was told that someone will be round to fit a cable grommet and reconnect it the next day, fine. Then I get a phone call saying for the work to go ahead I need to pay £120!!!! To fit a stupid cable grommet! I've had this boiler since moving into this house and have had multiple boiler services done over the last 8 years and nobody has raised this issue. I'm now left with no heating or hot water unless I pay them £120 to reconnect it! Absolutely ridiculous daylight robbery. If I didn't have service plan with them I would be better off! To add to this, I have just logged into my account to check my cover... I am on ‘Premium’ cover at £18.70 per month with £0 excess and this is my second year with them. I have never claimed and they were the ones that serviced the boiler last year! It clearly also states that it is a rolling monthly contract so I’m not tied down and can cancel any time so why was I told when I tried to cancel that I’d still need to pay for 12 months!? I thought the whole idea of getting a boiler cover with unlimited call outs and £0 excess is that there should never be unexpected costs on top of this monthly premium so what exactly is the point of me having this cover!? Reviewed on: 27th July 2018

Superb

Brilliant service ..... emaxing helpful Reviewed on: 19th May 2018

Amazing

It was a fab experience. The service was amazing and the staff personable. Reviewed on: 11th February 2018

Good company

Great company fab service , always answer the phone and not on the phone on hold and sent engineers quickly. Reviewed on: 6th November 2017

Pretty good

Good customer service and quick response. Could be cheaper Reviewed on: 17th August 2017

Perfect

So good I loved it, it was the most amazing experience of my little dim witted life. Reviewed on: 13th May 2017

very good

fab customer service from these guys, would use again for sure Reviewed on: 8th February 2017

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