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Review of the 247 Home Rescue, Home Emergency Plan:

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AVOID THIS COMPANY!

AVOID THIS COMPANY!! Had the boiler cover with my24/7 for 4 years and always booked the annual service which always amazed me that they could fully service in the time they was here! Booked for this year's service and engineer arrived not having a clue how to use the tado system which is one of the popular WiFi heating controllers so didn't have much confidence right from the off. Within 5 minutes of him there the boiler had mysteriously packed up and wasn't working at all. Even tho the boiler had been working perfectly fine all year and was working as he managed to get a emissions reading from it. He then said he couldn't do no more and left! Leaving me with no heating with a family with children isn't very good at all. Couple of days after I get a call saying that they will send out a service engineer only after I've paid £75! I begrudgingly paid up and waited a day for him to turn up. He turned up not happy that he had to work on Sunday and couldn't wait to get to the pub! Told me boiler was beyond economical repair and left again with no heating in the coldest spell we've had this year!! To say my house and kids was freezing is a understatement! Finally 9 days after it stopped working on a so called service and me having to chase them all the time they finally say they can't do anything and cancel my contract with them!! Now stuck with a dead boiler that I've now got to sort out. Over the year they have bombarded me with phone calls trying to get me to upgrade my ageing boiler with the same response that if its working fine im leaving alone. This company will only want to take all your money and help out the least they can !!! I would highly recommend using other company's for your heating system as these are a complete waste of money Reviewed on: 16th February 2024

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