DO NOT SIGN UP TO THIS COMPANY.
It's a shame to put a negative comment as the sign-up process was simple and an appointment was arranged quickly for my boiler to be serviced. BUT...
The engineer carried out the service on the boiler although when he left, I noticed the boilers pressure was above 4 bar.
Naturally I panicked and called the engineer who advised me to check if water was being supressed out of the pressure release pipe, which it was and was then advised to keep an eye on this over time and the pressure should start to drop.
I checked a while later and the pressure was still at 3 bar but still dangerously high in my opinion.
I opened a new claim with 24/7 and made them aware of this issue but they would not send an engineer out until I paid the access of £75 being my boiler was 11 years and older (I was not aware of this at the time I signed up and like always this was hidden away and not clearly stated like other companies do)
I was advised that if the engineer were at fault I would get the £75 refunded.
A different engineer turned up the next day, who I might add was very good and fixed the issue by increasing air to the expansion tank.
The call centre agent called me, which was also followed up by a manager, to advised they would not refund my £75 being it’s not the engineer at fault and this is not a part of the service!
For the past 10 years the expansion tank has always been topped up (where applicable) under the many services carried out by well-known company. (who I will be moving back to)
I SHOULD NOT BE PENALISED FOR AN ENGINEER LEAVING MY BOILER UNSAFE !!
STEER CLEAR OF THIS COMPANY!!
Reviewed on: 12th March 2024
