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Review of the 247 Home Rescue, Home Emergency Plan:

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No cover at all

Where do I start? To keep things simple: 1- I thought I had managed to get cheap boiler cover. It turned out they don't cover you if they discover any faults during the regular maintenance check. Boiler capped off without a proper service being done. I had to pay separately for an independent gas engineer who fixed my boiler and carried out a proper service. 2- I was offered an inhibitor for the inconvenience when the engineer failed to show up to a previous appointment. I phoned up afterwards to chase and I was advised that that a manager would phone me back. Several weeks later no manager called. 3- I logged a complaint and was offered a two months reduction on my bill in addition to receiving the inhibitor. I agreed to this. However, after agreeing that it did not make sense for me to have to renew my contract and wait for another annual service, the company agreed to send an engineer to insert the promised inhibitor but then retracted the offer of two months credit. 4- I was outraged that they would retract a previous agreement (retracting all of £10 from the compensation agreed which I found insulting!!!) and asked for details of how I could complain to the Ombudsman. They responded that this part of the cover is not covered by the Ombudsman so I could either like it or lump it effectively. This is despite the fact that their sales team assured me before I purchased cover that I would be covered by the ombudsman. I've realised that I am dealing with cowboys! Reviewed on: 16th June 2023

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