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Review of the John Lewis, Home Insurance:

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Nothing but stress!

Our home insurance is with John Lewis. Sedgwick instructed builders to rectify my home, after escape of water. The builders completely stripped out all the flooring in the living room, bedroom, hallway. Taken out the electric shower, leaving live wires exposed. Dismantled built in, custom made furniture. Stripped out the complete bathroom, flooring and wall tiles and decided to not continue with the work - rendered our home an unsafe construction site. I have repeatedly asked, begged for them to instruct builders to finish the works so we can move back home. I have been given a list of nonsense excuses. We now have no choice but to contact the solicitor who dictated the letter of complaint again to intervene. Feeling extremely stressed and exasperated by all this. I can’t believe that John Lewis, with its fantastic reputation and the premium I pay for our home insurance policy allow companies like this to operate under their brand. We are not asking for anything extra ordinary, just for our home to be finished so we can move back in and enjoy our home as we did prior to the leak! I cannot put into words the stress and upset this is causing- especially to our daughter who is vulnerable with her health condition and special Reviewed on: 17th October 2023

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