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John Lewis Partnership Card Reviews

Ratings based on 108 reviews Last review 2 weeks ago

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service?...

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Does the card have great benefits? Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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Your Partnership Card Reviews (108)

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13th April 2017

Rubbish Travel Money site does not work

Trying to purchase foreign currency which the flyer in my statement said would be fee free if I used my Partnership card - It was NOT! Tried switching to a debit card and after trying to execute the order I could only see a strange diagram with no explanation....

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Trying to purchase foreign currency which the flyer in my statement said would be fee free if I used my Partnership card - It was NOT! Tried switching to a debit card and after trying to execute the order I could only see a strange diagram with no explanation. called them on the number shown on the flyer, but was told I was calling the wrong number, I was connected to the right number, but it rang out for so long, and the judging by the background noise and unclear speech from the previous call staff, I decided to hang up and purchase the currency elsewhere.

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21st March 2017

Money off vouchers to spend in a Group that does not perform well? - hardly worth it!

John Lewis Partnership Card goes from bad to worse. Having admitted their errors and awarded extra Points as compensation they cannot even get that right and do not actually produce the points they claim to have awarded. On top of that they issue an arrears...

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John Lewis Partnership Card goes from bad to worse. Having admitted their errors and awarded extra Points as compensation they cannot even get that right and do not actually produce the points they claim to have awarded. On top of that they issue an arrears notice when the account is and has been for some time in credit - they owe their customer money but still their system churns out an arrears notice - how can you miss making minimum payments to your account when your account with them is in credit?! Be aware of detrimental affect on your credit score if you choose to do business with this Group. Much better off with a 4.3 scoring company that can provide a cash reward back onto your account with them with the effect that you are free to spend awards earned wherever you like.

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20th March 2017

MaxYourMoney Get John Lewis vouchers!

I love making my money stretch further by using my John Lewis credit card. Although it doesn't give cash back, it does give John Lewis vouchers back which to me are as good as cash as I spend them at Waitrose on my groceries. As long as i stay up to date with...

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I love making my money stretch further by using my John Lewis credit card. Although it doesn't give cash back, it does give John Lewis vouchers back which to me are as good as cash as I spend them at Waitrose on my groceries. As long as i stay up to date with paying my credit card bill off promptly each month it really helps me #MaxYourMoney

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17th March 2017

Card is great, the website for managing your account is appallingly bad...

The card itself is brilliant, however, every month when I attempt to manage my account online it is really confusing and very unfriendly. Current balance is very misleading and trying to work out what the next month's amount owing is very difficult to see...

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The card itself is brilliant, however, every month when I attempt to manage my account online it is really confusing and very unfriendly. Current balance is very misleading and trying to work out what the next month's amount owing is very difficult to see as you have to try to work it out yourself. It is just so appallingly bad, I find it difficult to comprehend how they could have actually designed it to work like this.

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27th February 2017

Poor customer service rating

After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor...

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After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor We are in the process of switching card providers and would recommend everyone to do the same

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21st February 2017

Appalling service from a company that really does not care.

John Lewis partnership Credit Card Customer Advisors cannot understand simple written or spoken English. That can be evidenced by the number of replies that I've had from them that on subjects completely different from the issues raised with them. Their secure...

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John Lewis partnership Credit Card Customer Advisors cannot understand simple written or spoken English. That can be evidenced by the number of replies that I've had from them that on subjects completely different from the issues raised with them. Their secure messaging service is a joke in that the replies to communications also have no relevance to the issues raised. Surely it is not unreasonable to expect them to answer the question put to them rather than some scripted reply? They must realise how frustrating it is for a customer when they ignore the question asked. The complaints system is not fit for purpose with standard responses issued rather than detailed responses based on the complaint details. The approach seems to be to shift as many complaints as possible to the Financial Services Ombudsman rather than deal with them themselves, hoping no doubt that along the way many customers will simply give up. There are many other good credit card providers out there so do please avoid John Lewis Financial Services in particular, but also any any other card administered by the HSBC group.

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5th February 2017

My Channel Islands postcode is not accepted to create online servicing

I have a Partnership Card but since the changes early in October have not been allowed to set up an online account because my postcode is not accepted. I now just receive a paper statement which does have my postcode on it. I sent a letter of complaint in...

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I have a Partnership Card but since the changes early in October have not been allowed to set up an online account because my postcode is not accepted. I now just receive a paper statement which does have my postcode on it. I sent a letter of complaint in October and was promised a reply within 8 weeks but this is now February and this issue has not been resolved.

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23rd January 2017

Rubbish system caused late payment fees

John Lewis sent me a letter saying that "while upgrading our computer systems..some customers experienced issues" which prompted me to check my account and discover the last 2 monthly payments had been rejected causing late payment fees. Contacting customer...

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John Lewis sent me a letter saying that "while upgrading our computer systems..some customers experienced issues" which prompted me to check my account and discover the last 2 monthly payments had been rejected causing late payment fees. Contacting customer services, I was told this is because the reference no on my payment instructions from my bank has not been updated since I was sent a new card nearly 2 years ago. The payments have been going through fine until September last year and suddenly stopped.

As a former business analyst, it is clear to me that their updated system has stopped accepting payments with reference numbers from previous cards and no-one has informed the customers. If you pay on their website, it's no problem but, if you have a payment instruction set up with your bank, it is rejected.
I took the time and trouble to explain to the customer services rep that this is unacceptable because everyone has to change their reference numbers every time they have a new card and to do this for every card would be a major pain, especially if John Lewis didn't notify them that they had to do it. The rep ARGUED with me and said it was perfectly OK because a new card had to be validated! In my view their IT system is rubbish and so is their customer service which refuses to even flag up a problem so the IT people can fix it!
My solution is relatively easy - get a card from a different provider.

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19th January 2017

Statement errors and useless responses from customer service

Three months in to a promotional 0% interest period, transactions started being recorded on my statement as attracting the standard interest rate. The responses to my queries from customer services were much delayed and then didn't properly address my concerns....

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Three months in to a promotional 0% interest period, transactions started being recorded on my statement as attracting the standard interest rate. The responses to my queries from customer services were much delayed and then didn't properly address my concerns. Took 8 weeks to get a response to a formal complaint and once again it did not address my concerns. I've taken up my complaint with the financial ombudsman service now.

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14th January 2017

Quite Beyond Belief!

On 14 October 2016 I cancelled a Partnership CREDIT card because of suspected fraud and requester a replacement. In due course a CONTACTLESS card arrived. I phoned to query this change and requested a replacement CREDIT card, emphasising that I DO NOT WANT...

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On 14 October 2016 I cancelled a Partnership CREDIT card because of suspected fraud and requester a replacement. In due course a CONTACTLESS card arrived.
I phoned to query this change and requested a replacement CREDIT card, emphasising that I DO NOT WANT A CONTACTLESS CARD. I was assured that this was no problem and a basic CREDIT card would be forwarded. INCREDIBLY , punctuated by 10 further phone calls, I HAVE TODAY RECEIVED THE 7th identical replacement CONTACTLESS CARD, Is there an intelligent human available in John Lewis Finance? ( I am an additional card holder on my wife's account)

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