John Lewis Partnership Card Reviews

Ratings based on 101 reviews Last review 6 hours ago

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service?...

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Does the card have great benefits? Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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Your Partnership Card Reviews (101)

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27th February 2017

Poor customer service rating

After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor...

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After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor We are in the process of switching card providers and would recommend everyone to do the same

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21st February 2017

Appalling service from a company that really does not care.

John Lewis partnership Credit Card Customer Advisors cannot understand simple written or spoken English. That can be evidenced by the number of replies that I've had from them that on subjects completely different from the issues raised with them. Their secure...

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John Lewis partnership Credit Card Customer Advisors cannot understand simple written or spoken English. That can be evidenced by the number of replies that I've had from them that on subjects completely different from the issues raised with them. Their secure messaging service is a joke in that the replies to communications also have no relevance to the issues raised. Surely it is not unreasonable to expect them to answer the question put to them rather than some scripted reply? They must realise how frustrating it is for a customer when they ignore the question asked. The complaints system is not fit for purpose with standard responses issued rather than detailed responses based on the complaint details. The approach seems to be to shift as many complaints as possible to the Financial Services Ombudsman rather than deal with them themselves, hoping no doubt that along the way many customers will simply give up. There are many other good credit card providers out there so do please avoid John Lewis Financial Services in particular, but also any any other card administered by the HSBC group.

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23rd January 2017

Rubbish system caused late payment fees

John Lewis sent me a letter saying that "while upgrading our computer systems..some customers experienced issues" which prompted me to check my account and discover the last 2 monthly payments had been rejected causing late payment fees. Contacting customer...

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John Lewis sent me a letter saying that "while upgrading our computer systems..some customers experienced issues" which prompted me to check my account and discover the last 2 monthly payments had been rejected causing late payment fees. Contacting customer services, I was told this is because the reference no on my payment instructions from my bank has not been updated since I was sent a new card nearly 2 years ago. The payments have been going through fine until September last year and suddenly stopped.

As a former business analyst, it is clear to me that their updated system has stopped accepting payments with reference numbers from previous cards and no-one has informed the customers. If you pay on their website, it's no problem but, if you have a payment instruction set up with your bank, it is rejected.
I took the time and trouble to explain to the customer services rep that this is unacceptable because everyone has to change their reference numbers every time they have a new card and to do this for every card would be a major pain, especially if John Lewis didn't notify them that they had to do it. The rep ARGUED with me and said it was perfectly OK because a new card had to be validated! In my view their IT system is rubbish and so is their customer service which refuses to even flag up a problem so the IT people can fix it!
My solution is relatively easy - get a card from a different provider.

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19th January 2017

Statement errors and useless responses from customer service

Three months in to a promotional 0% interest period, transactions started being recorded on my statement as attracting the standard interest rate. The responses to my queries from customer services were much delayed and then didn't properly address my concerns....

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Three months in to a promotional 0% interest period, transactions started being recorded on my statement as attracting the standard interest rate. The responses to my queries from customer services were much delayed and then didn't properly address my concerns. Took 8 weeks to get a response to a formal complaint and once again it did not address my concerns. I've taken up my complaint with the financial ombudsman service now.

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14th January 2017

Quite Beyond Belief!

On 14 October 2016 I cancelled a Partnership CREDIT card because of suspected fraud and requester a replacement. In due course a CONTACTLESS card arrived. I phoned to query this change and requested a replacement CREDIT card, emphasising that I DO NOT WANT...

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On 14 October 2016 I cancelled a Partnership CREDIT card because of suspected fraud and requester a replacement. In due course a CONTACTLESS card arrived.
I phoned to query this change and requested a replacement CREDIT card, emphasising that I DO NOT WANT A CONTACTLESS CARD. I was assured that this was no problem and a basic CREDIT card would be forwarded. INCREDIBLY , punctuated by 10 further phone calls, I HAVE TODAY RECEIVED THE 7th identical replacement CONTACTLESS CARD, Is there an intelligent human available in John Lewis Finance? ( I am an additional card holder on my wife's account)

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8th January 2017

Website Still Not Working Correctly and Still Long Phone Waits

Looking on the website at the online Statements page it doesn't add up; in my case my statement balance shown online was £21.95 more than the sum of the transactions. After 20 minutes on hold I get to speak to somebody who tells me there was a £21.95 transaction...

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Looking on the website at the online Statements page it doesn't add up; in my case my statement balance shown online was £21.95 more than the sum of the transactions. After 20 minutes on hold I get to speak to somebody who tells me there was a £21.95 transaction which they can see but I can't. You still can't trust this website for basics and this is 3 months after they put live.

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25th December 2016

If you love John Lewis you need this!

The John Lewis partnership card is fantastic. Being a mastercard I've never had a problem with anybody not taking it, and the best bit is that you get rewarded with John Lewis vouchers. They've got it right with their vouchers not having a use by date (although...

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The John Lewis partnership card is fantastic. Being a mastercard I've never had a problem with anybody not taking it, and the best bit is that you get rewarded with John Lewis vouchers. They've got it right with their vouchers not having a use by date (although the gift card does), which means you can't lose them by not using them.

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19th December 2016

No Excel Compatible Download

New software does no include the facility to download transactions in excel compatible format as before. CONSIDERING THIS IS THE MOST WIDELY USED SPREADSHEET PACKAGE IN THE WORLD, HOW ON EARTH WAS IT NOT INCORPORATED? Must have employed the duffest programmers...

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New software does no include the facility to download transactions in excel compatible format as before. CONSIDERING THIS IS THE MOST WIDELY USED SPREADSHEET PACKAGE IN THE WORLD, HOW ON EARTH WAS IT NOT INCORPORATED? Must have employed the duffest programmers in the country not to spot this. My rates are very reasonable if they need any consultancy.

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12th December 2016

2 months after new website still cannot pay bill

Website changed 9.10.16. No communication whatsoever. Old system didn't mind whether payment reference for current card or not - new one does and won't accept payments with misleading message. No acknowledgement or warning from JL Finance (actually HSBC) despite...

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Website changed 9.10.16. No communication whatsoever. Old system didn't mind whether payment reference for current card or not - new one does and won't accept payments with misleading message. No acknowledgement or warning from JL Finance (actually HSBC) despite knowing about it for 9 weeks. They didn't included this scenario in their testing. Ridiculous. Rubbish. We're off to get a credit card from a proper company.

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6th December 2016

Terrible customer service

Horrible, horrible service. They have broken something what previously worked perfectly. Card now only works intermittently, this morning I had problems in a Waitrose store - If they can't even get their card working in their own stores, what hope is there!!! Customer...

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Horrible, horrible service. They have broken something what previously worked perfectly.
Card now only works intermittently, this morning I had problems in a Waitrose store - If they can't even get their card working in their own stores, what hope is there!!!
Customer services are useless and seem to have no idea what is actually going on. Different messages from every customer service representative that you speak to.

For a company that prides itself on customer service, this is a real failure on behalf of John Lewis.

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