John Lewis Partnership Card Reviews

Partnership card registering haos

Tried to register my card, but despite someone talking me through the process step by painful step, I still can’t register! Keeps saying my details are not the same as on the s...

Tried to register my card, but despite someone talking me through the process step by painful step, I still can’t register! Keeps saying my details are not the same as on the system
Seriously thinking about not using it at all if this is the level of backup

angieLevel 1

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Success at last!

Frustrated by several unsuccessful attempts to access the JL Partnership card app I left a review about my experiences. I thought I would have a final attempt to rectify the problem. Well this time the person who took me through the process, Uzma?,...

Frustrated by several unsuccessful attempts to access the JL Partnership card app I left a review about my experiences. I thought I would have a final attempt to rectify the problem. Well this time the person who took me through the process, Uzma?, was patient and thorough and we had success for the first time. I wonder why John Lewis doesn’t make sure all its customer service people are so helpful. So, a big thank you to Uzma - she deserves top marks but I have been slightly reserved in my review as I am waiting to see what happens

sandiemercerLevel 1

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Success at last!

Frustrated by several unsuccessful attempts to access the JL Partnership card app I left a review about my experiences. I thought I would have a final attempt to rectify the problem. Well this time the person who took me through the process, Uzma?,...

Frustrated by several unsuccessful attempts to access the JL Partnership card app I left a review about my experiences. I thought I would have a final attempt to rectify the problem. Well this time the person who took me through the process, Uzma?, was patient and thorough and we had success for the first time. I wonder why John Lewis doesn’t make sure all its customer service people are so helpful. So, a big thank you to Uzma - she deserves top marks but I have been slightly reserved in my review as I am waiting to see what happens

sandiemercerLevel 1

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Impossible to access online and each lengthy phone contact fails to rectify it

Sometime in late summer 2019 I couldn’t access the Jl partnership card app. Many long waits and several long phone sessions later I am still locked out of the app. I might have a nervous breakdown if I have to endure another session of resetting i...

Sometime in late summer 2019 I couldn’t access the Jl partnership card app. Many long waits and several long phone sessions later I am still locked out of the app. I might have a nervous breakdown if I have to endure another session of resetting information. In fact I have done this so many times to no avail that I can’t remember my log in information anyway now. Maybe there is a better card out there

sandiemercerLevel 1

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On-line access not user friendly

On-line access now impossible. I have not forgotten my user name, nor password nor pin number at any time but nothing seems to work on the system introduced in mid 2019. Despite lengthy phone calls have had no...

On-line access now impossible. I have not forgotten my user name, nor password nor pin number at any time but nothing seems to work on the system introduced in mid 2019. Despite lengthy phone calls have had no success.
Also surprised, on more than one occasion, to have my card declined for no apparent reason. All in all very disappointed.

S DaveyLevel 1

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Very disappointing - tarnishing John Lewis brand

On line service service for payments works fine but telephone help is inept. Operator takes one through the whole range of questions, resets and retries to no avail and finally asks if I could call back when it's less busy.

charmingLevel 1

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disappointed and saddened

tried to access my account but had to re register which I did tried next day using new passwords etc and was blocked as put wrong details in 3 times rang them as instructed waited 47 minutes and was helped to reset them ok good next day same thing...

tried to access my account but had to re register which I did tried next day using new passwords etc and was blocked as put wrong details in 3 times rang them as instructed waited 47 minutes and was helped to reset them ok good next day same thing happened so rang again waited 49 minutes and said I wanted to cancel my account as I was disgusted with all of it was told by agent that I was not the only one complaining so I cancelled my account and was told to ring back in 10 days to see if balance had been cleared told them I would not ring and wait over 40 minutes to be told yes your account ic cleared still waiting for the letter they said would be in the post checked with bank they had the money the next day they also screwed up my car insurance sold it off to someone else did not tell me so John Lewis been with you for years not any more cannot and will not trust you again

unhappyLevel 1

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Charges fees incorrectly - BEWARE!

I've had several problems with this card and wrong charges. They've just charged me £12 for an unpaid direct debit when I've never had a direct debit for that card!! I had several issues a few months ago and was again charged incorrectly for a mistake ...

I've had several problems with this card and wrong charges. They've just charged me £12 for an unpaid direct debit when I've never had a direct debit for that card!! I had several issues a few months ago and was again charged incorrectly for a mistake of theirs. Surely this is illegal? We should all report them to the Financial Conduct Authority - they seem incompetent.

EachPeachLevel 1

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Rewards for spending

Love this card , and excellent rewards when spending on my card. Any problems I’ve had have always been resolved promptly and with great customer service.

SueLevel 1

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Unreliable and untrustworthy

John Lewis has failed to meet its own standards of customer service. I called to set up a direct debit 7 days ago and was informed that someone would call me back within 2 days. Still no call from John Lewis who have suspended my account without...

John Lewis has failed to meet its own standards of customer service. I called to set up a direct debit 7 days ago and was informed that someone would call me back within 2 days. Still no call from John Lewis who have suspended my account without letting me know.
John Lewis informed me today that they are unable to accept payment either by phone or bank transfer. This is illegal and contrary to financial services legislation because my John Lewis credit card account charges interest on an unpaid balance. Why lie about such a simple point?

Dermot WeirLevel 1

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Brilliant card

I have a partnership credit card with them and it’s so user friendly. It has a great app that’s protected and an average interest rate. Most importantly though when you spend money on your credit card you get John Lewis vouchers through the post that i...

I have a partnership credit card with them and it’s so user friendly. It has a great app that’s protected and an average interest rate. Most importantly though when you spend money on your credit card you get John Lewis vouchers through the post that is that extra special touch to make them stand out above anyone else.

Emily Level 1

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Utterly awful

Received a text at 2:30am and a second text at 3:00am advising of a possible fraudulent payment. Called customer services they advised that the payment had been stopped. Called back customer services later that morning and was advised that as it...

Received a text at 2:30am and a second text at 3:00am advising of a possible fraudulent payment. Called customer services they advised that the payment had been stopped. Called back customer services later that morning and was advised that as it wasn't fraudulent I should represent my card for payment. I did that and payment for nearly £1,600 was accepted. What customer services hadn't told me is that the retailer could represent my details for payment without my consent. The retailer did exactly that and the payment was accepted again, plus 2 lots of foreign currency charges. The customer services department and the disputes team advised that I would not have to pay the disputed amount, but now 6 weeks later it is on my statement. They have done nothing to help. I have made 8 phone calls, spoken with a manager and was told that a member of the disputes team would call me. They haven't called. Next stop the ombudsman. Terrible service, no customer service. Disgusted with them

Graham VerardLevel 1

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Good customer service and loyalty scheme

Always easy to get through to customer service. Good loyalty scheme including points events to earn JL/Waitrose vouchers

Nick BarnettLevel 1

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I wish they would take the direct debit they say they are going to take

A decent enough credit card with useful cashback - BUT they do not always take the direct debit amount they say they are going to take (which is supposed to be the full outstanding balance every month). If I make a manual payment to the card during...

A decent enough credit card with useful cashback - BUT they do not always take the direct debit amount they say they are going to take (which is supposed to be the full outstanding balance every month). If I make a manual payment to the card during the month (e.g. if I am approaching the credit limit), they deduct this payment from the amount they have already said they will take by direct debit - which means that I generally have to make ANOTHER manual payment in order to cover the difference, and have enough leeway for the forthcoming month. It is very annoying!

MollyRLevel 2

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Good rewards

The Partnership Card gives me rewards for using it in the form of vouchers that I can spend in John Lewis or Waitrose. Fantastic!

DobbinLevel 1

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Apparent security issue with card

Jlp called me and left msg for to call back. I called back - on number they left - they were unable to tell me what the issue is although they claimed it’s being address (by a different dept/group). One week later and several frustrating further calls ...

Jlp called me and left msg for to call back. I called back - on number they left - they were unable to tell me what the issue is although they claimed it’s being address (by a different dept/group). One week later and several frustrating further calls to them, they are still unable to tell me what the problem is and nobody has called me. They can’t telll me how long it will take because the customer service group cannot speak directly with the security group and they cannot connect me with the security group/dept. Amateur !!

G BuckleyLevel 1

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What a shambles!

My card was declined online 2 days ago. I called the #JohnLewisFinance helpline immediately to be told it was with the Security team as there is a security issue on the card. Neither the helpline nor I however, were able to speak to that team...

My card was declined online 2 days ago. I called the #JohnLewisFinance helpline immediately to be told it was with the Security team as there is a security issue on the card. Neither the helpline nor I however, were able to speak to that team directly. "They have a list they are working through and they will call me". Of course they haven't yet called and when I tried again to speak to the security team I was told the same..."computer says no". So I am now 3 days without a card, and more importantly understanding exactly what that 'security' risk is! it's now Friday so it will be another 2 days before I have any hope of being contacted, and I am doubtful of that. As soon as I understand what the security risk is I will be cancelling my account. What a shambles!

Carol-Ann WhiteLevel 1

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Terrible customer service & when blocked for no reason seems impossible to get unblocked!

I applied for a partnership card as I make a lot of large purchases & was keen to get the points. Firstly it has taken months (I am still waiting) for the direct debit function to be set up despite applying for this as soon as I received the card....

I applied for a partnership card as I make a lot of large purchases & was keen to get the points. Firstly it has taken months (I am still waiting) for the direct debit function to be set up despite applying for this as soon as I received the card. Then after calling for help after having trouble using the card to book flights my card was blocked. Four phone calls later to have it unblocked I am still waiting for someone from the 'relevant department' to call me back. Customer service when I call has been terrible. There appears to be no way to put me through to the 'relevant department' & I can not be given a time or even a day when I can expect the call. As I am in & out of meetings I cannot always answer my phone & in thirty years of banking this is the first time i'v had to wait for a bank to call me back!

sarah lLevel 1

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Worst card ever

Card declined for no reason on numerous occasions They never reply to secure messages

PeterLevel 1

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Great products

Fast delivery,great products,profesional help

Cristian GiurgiuLevel 1

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