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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (868 reviews)

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1.33

Based on 868 reviews, last reviewed 6th May 2025

100% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

If I could score lower than 1 star I would. If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money! Customer services are no... Read more Reviewed on: 6th May 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (868)

If I could score lower than 1 star I would.

If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money! Customer services are not trained to deal with queries - my dog can give me more info than they can… they deserve these bad reviews. I’m ditching my card and sticking with my M and S one who are brilliant at every level AND they deal with queries face to face in store… Reviewed on: 6th May 2025

Slow in producing pdf statements each month

Ask for payment and ask you to check your statement days before they get round to the producing the actual pdf statement itself! Reviewed on: 2nd May 2025

Pity you cannot give 0 They block your card for no r...

Pity you cannot give 0 They block your card for no reason and cannot explain why! Reviewed on: 15th April 2025

Newday have ruined JLs integrity

Newday who are the administarors of John Lewis credit cards are unpersonalised, unintelligent, incompetent administarors of a once reputable company. I have been with JL for decades, always paid my account in full on time, yet they would not increase my credit limit, and could not give me a reason why. The complaint phone lines are maned by people who speak with unfathomable foreign accents. John Lewis, you have gone down hill. What a shame!! The only bonus is a John Lewis voucher every so often, otherwise, I'd cancel it today. Reviewed on: 5th April 2025

Good credit card with money back

The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or Waitrose. Reviewed on: 27th February 2025

Ever since NewDay took over it has been chaos.

Ever since NewDay took over it has been chaos. This happens frequently. I receive messages stating my bill was not paid on time, when it was.. All firms now have security and I do not find this problem with other providers. At the moment they have blocked my account, again. I always pay my account in full every month and have spent a lot of money with John Lewis. I do not think NewDay are the right firm to work with John Lewis. They are at the wrong end of the market. Reviewed on: 20th February 2025

Disaster of a credit card company - total fail!

We recently tried adding our John Lewis Partnership Card to Apple Pay, only to find it blocked by NewDay, the card provider. Shockingly, this happened just after purchasing the iPhone directly from John Lewis! The experience with NewDay’s so-called fraud department was appalling—by far the most incompetent we’ve ever encountered. An elderly family member was subjected to invasive and idiotic questioning by untrained staff and low-IQ managers who then arbitrarily decided to block the card. Their handling of this situation was completely devoid of logic or reason. It’s hard to believe a company with such disastrous customer service could gain FCA authorisation. By partnering with NewDay, John Lewis is risking its well-earned reputation for quality and reliability. Many loyal customers, including us, are now rethinking their relationship with John Lewis because of this poor choice of provider. Please, John Lewis, reconsider your partnership with NewDay. The previous provider was leagues better, and good customer service isn’t rocket science—it’s common sense. This fiasco proves NewDay isn’t up to the standard your customers expect and deserve. Reviewed on: 24th December 2024

The Worst CC that has ever existed

If anyone is considering JL money/credit cards, please don’t bother. They are simply the worst you’ll ever come across. We love John Lewis and as a matter of fact it is an insult to have this trustworthy establishment being associated with such a low service from this company that handles the credit cards. The cards are often blocked from no obvious reasons and to no fault on us. Trying to unblock it, you’ll be faced with an illogical process, low intelligence staff and most frustrating experiences. John Lewis, please do something about it, if only this could be possible without change of supplier. At the end of their contract, please consider bringing on board people who can represent you and your names adequately and provide your clients with a reliable service. So far, the only thing we are faced with is a crap service and high frustrations. They are pushing your loyal clients away and competitions do exist. JL, you have to act and very promptly. Reviewed on: 20th December 2024

JL/Waitrose card(s) are a waste of time.

I’ve had this card (John Lewis / Waitrose) for some years now. I used to get a set of 5 Waitrose money-off vouchers each week from which I could choose a couple. I now get two specific vouchers for products I just wouldn’t buy. As for John Lewis I get no benefits at all, not even a cup of coffee. If the JL partnership wants my personal shopping data surely they should be a tad more generous? Simple solution - stopped wasting checkout time scanning my card and have now deleted the apps. Reviewed on: 17th October 2024

Lost my £1,120 payment for 3.5 weeks

I have been driven to write this review as I am so cross and even after retrospective complaint letters (sent by recorded delivery), I have had no response. In August I made an in-month payment of £1,120 - I had paid for an event for someone else and once they repaid me, I wanted to return the money to my account. I used the John Lewis Partnership card app to make the payment as I have on a number of times before. However on this occasion despite the money leaving my Natwest account immediately, it did not arrive in my credit card account. So began 3.5 weeks of phone calls, emails and letters, during which New Day consistently gave me the wrong information and did not do anything at all. They even asked me to check if the £1,120 had been paid back to my bank account - as if I am so rich I wouldn't have noticed!! I finally decided to elevate it to a complaint (previously I was just trying to find the money) and a week later, finally after I provided yet more information from my bank (who were excellent), the money was located in a New Day account and returned to my account. There was no apology, simply a letter thanking me for getting in touch and stating that New Day believed my complaint had been resolved. I was fuming. I wrote a latter to both New Day and John Lewis with a details account of ALL the calls and emails etc. asking for an apology and compensation. I sent both letters by recorded delivery and both were signed for. John Lewis got in touch and said they had forwarded my letter to New Day (despite the fact that theirs was simply a copy to notify them) but to this day... some 4 weeks later, I have had absolutely no further contact from New Day. I cannot make it any clearer about how completely inefficient and frustrating this company are and what a disgrace they are to John Lewis who in turn don't seem bothered. If it is any consolation to other people in the same situation, after a lot of work BY ME, my money was found so don't give up. This is the worst financial service I have ever received from any organisation. Reviewed on: 28th September 2024

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