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John Lewis Partnership Card Reviews

Ratings based on 121 reviews Last review 3 weeks ago

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis'...

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Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits? Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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Your Partnership Card Reviews (121)

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7th November 2017

Long winded and inefficient

Having been advised in store to get a card and save on a major purchase, we waited for over two hours. They did give us a cup of tea and a piece of cake...

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Having been advised in store to get a card and save on a major purchase, we waited for over two hours. They did give us a cup of tea and a piece of cake though.
Once I had the card they failed to send me a statement which I was eager to receive and pay off. Having made a series of phone calls and been given conflicting information I was eventually allowed to pay the full amount and two days later I received the outstanding balance saying the full amount was due. More telephone calls, more incorrect information. Eventually everything was sorted but I don’t think I’ll be using the John Lewis card again, any time soon.

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6th September 2017

Good Rewards.. poor customer service

Good rewards, although the £20 incentive voucher they offered to sign up never materialized. Online customer service appalling. I contacted them the see if the direct debit had been set up, they confirmed it had, it didn't get taken out the next ...

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Good rewards, although the £20 incentive voucher they offered to sign up never materialized. Online customer service appalling. I contacted them the see if the direct debit had been set up, they confirmed it had, it didn't get taken out the next month, then they said it had never been set up, I sent the paperwork off for the second time, then over a month later was charged £11 for late payment, as the direct debit still hadn't been set up. When this was questioned, the response was along the lines of, this isn't probably the response you hoped for, but the DD hadn't yet gone through and therefore you were late in paying hence the fee. In addition, we've been asking about Apple Pay since taking the card, and the response is a continual 'we're working on it'. When I asked in store, the employee said they don't have any plans to accept or roll out Apple Pay with the partnership card.

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1st August 2017

Good rewards, dreadful website & no Apple Pay or App

After using this card regularly for several years I've started to seriously question whether to look elsewhere. The rewards in John Lewis vouchers are half what they were when I signed up, but are to date still the main reason I have stayed. However...

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After using this card regularly for several years I've started to seriously question whether to look elsewhere. The rewards in John Lewis vouchers are half what they were when I signed up, but are to date still the main reason I have stayed. However the promised Apple Pay & Apps have seen launch dates come and go for over 12 months.To add one more nail to this coffin I also wonder if the website security is the reason I had 2 apparent attempts at fraudulent activity on my account earlier this year. These were resolved, but did take a lot of time.

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26th July 2017

No Apple Pay but good rewards.

Very happy with my JL card over the years, but surely no excuse for them dragging their heels and missing their stated targets for introducing Apple Pay. Come on JL - we're in the Digital Age and you're not keeping up, and not providing this popular...

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Very happy with my JL card over the years, but surely no excuse for them dragging their heels and missing their stated targets for introducing Apple Pay. Come on JL - we're in the Digital Age and you're not keeping up, and not providing this popular service to your customers.

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19th June 2017

great rewards on this card

We love putting our spending on this credit card because we pay it off each month and benefit from the points which get converted to john lewis vouchers which i then use at waitrose for my groceries. It's almost like getting cash back. Service has...

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We love putting our spending on this credit card because we pay it off each month and benefit from the points which get converted to john lewis vouchers which i then use at waitrose for my groceries. It's almost like getting cash back. Service has always been pretty good. Once struggled to get through on phone but once you speak to them they are helpful.

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30th April 2017

great rewards on this card

we love how quickly the reward vouchers add up - and because they are john lewis vouchers you get - i can use them for my grocery shopping at waitrose which is great and practical. Other credit card rewards had become so bad that this really is a good...

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we love how quickly the reward vouchers add up - and because they are john lewis vouchers you get - i can use them for my grocery shopping at waitrose which is great and practical. Other credit card rewards had become so bad that this really is a good option.

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13th April 2017

Rubbish Travel Money site does not work

Trying to purchase foreign currency which the flyer in my statement said would be fee free if I used my Partnership card - It was NOT! Tried switching to a debit card and after trying to execute the order I could only see a strange diagram with no...

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Trying to purchase foreign currency which the flyer in my statement said would be fee free if I used my Partnership card - It was NOT! Tried switching to a debit card and after trying to execute the order I could only see a strange diagram with no explanation. called them on the number shown on the flyer, but was told I was calling the wrong number, I was connected to the right number, but it rang out for so long, and the judging by the background noise and unclear speech from the previous call staff, I decided to hang up and purchase the currency elsewhere.

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21st March 2017

Money off vouchers to spend in a Group that does not perform well? - hardly worth it!

John Lewis Partnership Card goes from bad to worse. Having admitted their errors and awarded extra Points as compensation they cannot even get that right and do not actually produce the points they claim to have awarded. On top of that they issue an...

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John Lewis Partnership Card goes from bad to worse. Having admitted their errors and awarded extra Points as compensation they cannot even get that right and do not actually produce the points they claim to have awarded. On top of that they issue an arrears notice when the account is and has been for some time in credit - they owe their customer money but still their system churns out an arrears notice - how can you miss making minimum payments to your account when your account with them is in credit?! Be aware of detrimental affect on your credit score if you choose to do business with this Group. Much better off with a 4.3 scoring company that can provide a cash reward back onto your account with them with the effect that you are free to spend awards earned wherever you like.

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20th March 2017

MaxYourMoney Get John Lewis vouchers!

I love making my money stretch further by using my John Lewis credit card. Although it doesn't give cash back, it does give John Lewis vouchers back which to me are as good as cash as I spend them at Waitrose on my groceries. As long as i stay up to...

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I love making my money stretch further by using my John Lewis credit card. Although it doesn't give cash back, it does give John Lewis vouchers back which to me are as good as cash as I spend them at Waitrose on my groceries. As long as i stay up to date with paying my credit card bill off promptly each month it really helps me #MaxYourMoney

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17th March 2017

Card is great, the website for managing your account is appallingly bad...

The card itself is brilliant, however, every month when I attempt to manage my account online it is really confusing and very unfriendly. Current balance is very misleading and trying to work out what the next month's amount owing is very difficult to...

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The card itself is brilliant, however, every month when I attempt to manage my account online it is really confusing and very unfriendly. Current balance is very misleading and trying to work out what the next month's amount owing is very difficult to see as you have to try to work it out yourself. It is just so appallingly bad, I find it difficult to comprehend how they could have actually designed it to work like this.

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27th February 2017

Poor customer service rating

After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really...

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After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor We are in the process of switching card providers and would recommend everyone to do the same

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