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Barclaycard Platinum Credit Card Reviews

Ratings based on 206 reviews Last review 1 month ago

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading...

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Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Your Platinum Credit Card Reviews (206)

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2nd July 2020

If I could leave a score of zero I would. In fact -100 might be more accurate.

If I could give zero I...

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If I could give zero I would.

Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise.

They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account.

If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble.

Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!!

Christina Stone's avatarChristina Stone
(0)
27th June 2020

No Customer Service at all

It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5...

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It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5 weeks and they ignored this as well... I am insulted by such obvious disregard for customers they claim to value so much!

Dominic K's avatarDominic K
(0)
26th June 2020

Worst company ever

Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit...

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Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit report.
Spent weeks trying to contact them, went into branch, raised complaints and never heard anything. I can contact Halifax in under 5 mins.
Got rejected for our mortgage today, estimated cost of £8k because of their incompetence.
My complaint will be being escalated to the FCA.

DO NOT USE THEM.

Nathan Paul's avatarNathan Paul
(0)
16th May 2019

Easy Set Up and Good Customer Service

Good communication and easy to speak to on the phone unlike some other banks. Frequent offers and deals on credit card for periods of interest free spending. Would recommend.

TattyOwl's avatarTattyOwl
(0)
30th March 2019

Treat customers unfairly

Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant...

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Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant high interest and no benefits. I wanted to switch to their Platinum Cash Plus (cashback and better travel fees) but was refused on the grounds of being an existing customer. On complaining, I was told they were going to close the complaint immediately as 'there was no way they would change their policy'. Took 15 minutes on a call to finally get my account closed after 3 people asked me to repeat why I was leaving. Website is a nightmare to use. Recent changes to the login process are unbearable and whenever I try to pay in full it tells me that would put my account in credit. I have to guess how much I can pay off without triggering the error message. Moved to First Direct who treat their customers fairly and with respect. Won't be using Barclaycard ever again. They treat their customers with contempt, as if we don't have any choice as consumers. It's not the 80s anymore Barclaycard.

Steven Maw's avatarSteven Maw
(0)
7th March 2019

RIP off

I got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was ...

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I got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was provided with false information , and have been over charged £300 , after a hour on the phone going through every single statement over 3 years I was fully reimbursed, absalutly shocking

Micha Bellamy's avatarMicha Bellamy
(1)
10th February 2019

High minimum repayments but good overall!

I find that the minimum payments on Barclaycard are a lot more than other credit card companies....

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I find that the minimum payments on Barclaycard are a lot more than other credit card companies.
They do tend to put limits up regularly and this can be a down side to having one if you are not responsible when using the card. Overall I like the freedom of having my Barclaycard for emergency use!

Amanda w's avatarAmanda w
(0)
2nd February 2019

Card Services

Since l have this card l have enjoyed unlimited shopping home and when l am on holiday. It is very rewarding and l will recommend Barclayscard for everyone as it is very convenient to carry around.

B Williams 's avatarB Williams
(0)