Your Platinum Credit Card Reviews (201)
Great company
Barclaycard have been very helpful and friendly, with wonderful customer service and a very user-friendly app.
It works without much trouble :-)
Good communications and haven't had any major problems.
Hassle free
I have had a card for over 10 years and never had any problems
Excellent fraud prevention and good cashback
Barclaycard is very sharp with fraud prevention, the cashback comes in handy, customer service and online portal are both great
Great and positive
Easy to use. Swift process setting up a account. Great company.
Treat customers unfairly
Despicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant...
Read moreDespicable, borderline illegal, treatment of customers. As a loyal customer of over 20 years I asked to switch to a more suitable card and was told I wasn't allowed and had to close my account for 6 months and reapply. Using their Platinum card meant high interest and no benefits. I wanted to switch to their Platinum Cash Plus (cashback and better travel fees) but was refused on the grounds of being an existing customer. On complaining, I was told they were going to close the complaint immediately as 'there was no way they would change their policy'. Took 15 minutes on a call to finally get my account closed after 3 people asked me to repeat why I was leaving. Website is a nightmare to use. Recent changes to the login process are unbearable and whenever I try to pay in full it tells me that would put my account in credit. I have to guess how much I can pay off without triggering the error message. Moved to First Direct who treat their customers fairly and with respect. Won't be using Barclaycard ever again. They treat their customers with contempt, as if we don't have any choice as consumers. It's not the 80s anymore Barclaycard.
RIP off
I got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was ...
Read moreI got my Barclay card in 2016 I was told it was a min payment of £5 when I applied for the card , throughout the years every month I would receive a late payment charge even though I pay it on time , when I called to find out why , I was told I was provided with false information , and have been over charged £300 , after a hour on the phone going through every single statement over 3 years I was fully reimbursed, absalutly shocking
High minimum repayments but good overall!
I find that the minimum payments on Barclaycard are a lot more than other credit card companies....
Read more I find that the minimum payments on Barclaycard are a lot more than other credit card companies.
They do tend to put limits up regularly and this can be a down side to having one if you are not responsible when using the card. Overall I like the freedom of having my Barclaycard for emergency use!
Card Services
Since l have this card l have enjoyed unlimited shopping home and when l am on holiday. It is very rewarding and l will recommend Barclayscard for everyone as it is very convenient to carry around.
Just spot on, quick and easy
Very good service, all clear and simple.
Easy to use and flexible card - I would recommend
Great customer service, very helpful and they offer many options to you. There is also many ways for making your repayments. Reminders on your phone that your payment is due which is so useful. Only negative point is that I am not aware of any...
Read moreGreat customer service, very helpful and they offer many options to you. There is also many ways for making your repayments. Reminders on your phone that your payment is due which is so useful. Only negative point is that I am not aware of any customer rewards or benefits programme that would make it a better customer experience (there may well be one).
Great Product
Great service, great protection and great rates
I love it!
You are more flexible in what you buy and you get cash back with your purchases