Your Platinum Credit Card Reviews (213)
Easy to manage, generous offers
Find the app very easy to navigate. Like that statements are paperless. I often get good offers and the balance transfer fee is lower then other cards I have. All round great product!
If I could leave a score of zero I would. In fact -100 might be more accurate.
If I could give zero I...
Read more If I could give zero I would.
Absolutely appalled by Barclaycard's customer service or lack thereof over the last three months. Not only is it impossible to actually get through to them (as you'll read in many reviews below), you send a secure message online where it clearly states they will respond in 24 hours and you either get a generic "we've forwarded this on" message or nothing for 4 days. Then when you do get a reply they haven't even done what you asked them to do. I phoned the number I was given by Barclays for their complaints line and guess what?! The complaints department is closed due to Covid 19!! What a surprise.
They currently owe me £2,000 which is sat on my credit card (having received a refund through my travel provider eventually) and yet they seem incompetent or unwilling to refund that credit to my bank account - which you guessed it, is a Barclays account.
If I was sat on £2,000 on their money you can bet your bottom dollar I'd be in all sorts of trouble.
Absolute joke and will be leaving Barclaycard as soon as I get my money back!!!!!!!!!!!!!!
No Customer Service at all
It was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5...
Read moreIt was bad before, but now it is non-existent. Just wasted 1hr30 minutes on hold before I gave up. The only reason I waited that long is because they also ignore their secure message service... supposed to reply in 24 hrs, I reminded them after 5 weeks and they ignored this as well... I am insulted by such obvious disregard for customers they claim to value so much!
Worst credit card in the world.
No customer service at all , spend hours on my phone trying to contact Barclays.
Worst company ever
Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit...
Read more Because of their technical issues and inability for me to contact them they left an erroneous late payment on my credit report.
Spent weeks trying to contact them, went into branch, raised complaints and never heard anything. I can contact Halifax in under 5 mins.
Got rejected for our mortgage today, estimated cost of £8k because of their incompetence.
My complaint will be being escalated to the FCA.
DO NOT USE THEM.
Excellent for using abroad
No charges on cash withdrawals or transactions overseas, highly recommended for those who work overseas regularly
Good card to have.
A good card to have, your flexible friend, covers you for all your purchases. One to count on
Excellent customer service and great credit card
This was my first ever credit card, they gave me a good limit with fantastic deal on interest as I had been a loyal Barclays customer for 10 years.
Customer friendly credit card
I have had quite a few (probably too many) credit cards in my lifetime and Barclaycard has been the simplest, and customer friendly service I have experienced overall. Anything I needed to do with my card, whether that's to change my direct debit or...
Read moreI have had quite a few (probably too many) credit cards in my lifetime and Barclaycard has been the simplest, and customer friendly service I have experienced overall. Anything I needed to do with my card, whether that's to change my direct debit or organise a balance transfer etc, it has been very smooth process with no fuss. I've had no issues at all and I'm a very happy customer.
No complaints
I haven't had a bad experience with Barclacycard, but I haven't yet had any need to liaise with their customer services about anything. That is where you really find out what a company is like. The online banking works well and is user-friendly....
Read moreI haven't had a bad experience with Barclacycard, but I haven't yet had any need to liaise with their customer services about anything. That is where you really find out what a company is like. The online banking works well and is user-friendly. Barclaycard also offer regular balance transfer deals to existing customers. No plans to move to a different provider any time soon.
Easy peasy
So simple to apply online. About 10mins later we were the proud owners of a Barclaycard.
Easy to use
Great customer service and app. Great functionality and good interest rates
No problems at all
Been with barclaycard platinum for several years and everything has gone perfectly, including reasonable increases to my credit limit.
Easy Set Up and Good Customer Service
Good communication and easy to speak to on the phone unlike some other banks. Frequent offers and deals on credit card for periods of interest free spending. Would recommend.
Great company
Barclaycard have been very helpful and friendly, with wonderful customer service and a very user-friendly app.
It works without much trouble :-)
Good communications and haven't had any major problems.
Hassle free
I have had a card for over 10 years and never had any problems
Excellent fraud prevention and good cashback
Barclaycard is very sharp with fraud prevention, the cashback comes in handy, customer service and online portal are both great
Great and positive
Easy to use. Swift process setting up a account. Great company.