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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.97 (307 reviews)

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3.85

Based on 307 reviews, last reviewed 5th Apr 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

22%

10%

13%

Latest highest rating:

5

Great offer, smooth approval process Great offer for interest-free balance transfer for 32 months. Smooth application process. Good communication on approval. While it's early days in my ... Read more Reviewed on: 26th February 2025

Latest lowest rating:

2

Not a user friendly app The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment towards the card as transact... Read more Reviewed on: 5th April 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Barclaycard Platinum Credit Card reviews (307)

Exceptional Service

I'm not really a demanding customer, but this card has been really good for me. In my opinion the customer service levels are second to none! Reviewed on: 16th February 2015

very helpful customer service team

Having got an incredibly good interest free period with Barclaycard, I joined their online site to manage my account. Being a bit ditsy a few day later I managed to lock myself out of my account for entering my info wrong too many times. After 20minutes on hold to their customer service team I decided to vent my anger in twitter. Within 5 minutes I had a reply and from An apologetic Barclaycard and a set time when they would call me. They called at the specified time and we're very polite, friendly and helpful. Very happy compared to the service I've had from other banks customer service team. Website is also very well designed. Reviewed on: 27th January 2015

The Human Touch!

I have a Barclay's Platinum Card, also a Master Card. I've always tried to pay the full amounts off every month, and on time. In September, my mother died. I was in pieces for a few weeks, sorting everything out, contacting relatives I hadn't spoken to in years - paying my credit card bill was the last thing on my mind. By the time I remembered, I'd missed the payment date (on both cards) and, obviously, incurred a late payment charge. I was so mortified that I contacted Barclays to explain why this had happened - and Barclays waived BOTH the late payment charges! I was surprised and touched at this - it just goes to show that banks can be human, after all. So well done, Barclays. Reviewed on: 27th January 2015

Fantastic

Excellent customer service. They can be reached online via social networks or over the phone, quick responses and keen to help their customers! Just a shame they don't review their accounts more frequently as I feel I could benefit from some of their additional products and services! Reviewed on: 26th January 2015

Xmas text from Barclaycard...

...WITH MY STATEMENT BALANCE! Useful information I guess...but maybe not on Christmas day! Reviewed on: 30th December 2014

Good on the whole but card issues this morning

I like Barclaycard overall but had a few issues with my account this morning..wouldn't let me access it even though sure I used the wright password! Reviewed on: 3rd December 2014

Don't let a brand leader take you for a ride

A little advice: don't take it lying down! I have had a Barclaycard for many years - indeed I signed up when Barclaycard was the default brand leader in credit cards, and the market was much smaller. I was a typical 'sleeping' customer - never incentivised to change. A couple of years back, they wrote to tell me (after lots of waffle) that my interest rate would be going up from 12% to 26%. After well over a decade of regular borrowing and payments, I explained that I thought this was daylight robbery, and we compromised on 18%. Financial services businesses can charge what they like, but it's our duty as customers to question it when it's just not good enough. Don't take it lying down! Reviewed on: 12th October 2014

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