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John Lewis: Partnership Card reviews

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1.35
Based on 874 reviews, last reviewed 25th Jul 2025
100% increase in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
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4%
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88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025
carol cheshire's avatar
carol cheshire

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025
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Mike C
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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.


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John Lewis Partnership Card reviews (874)

Outstanding customer service

5
Had no issues with this credit card, found to have excellent customer service. Seem to offer a high amount of credit. Great if you shop at waitrose, as the vouchers come in handy. Reviewed on: 22nd April 2015
Christof's avatar
Christof

great customer service at all time

4
i had to call in for some credit card offer the other day. my call was answered immediately and the person who answered my call was super friendly and polite. she was also very knowledgeable, able to answer all my questions without creating more confusions at all. also, never pressured me to purchase or sign up anything on the spot. the best customer service in my life!! Reviewed on: 17th April 2015
johnny's avatar
johnny

Great customer service. Easy use. Good reward scheme

5
John Lewis credit card - great customer service with sociable opening hours. Good reward scheme and rates. Reviewed on: 7th April 2015
JessicaH's avatar
JessicaH

Very customer centric and responsive

5
I recently received a letter telling me that my credit amount on this card had been increased, but if I didn't want the increase just to ring them and they would leave it as it was. I didn't want the increase, they kept it where I wanted it with one phone call and I didn't get charged for the call. They responded quickly - this made me happy Reviewed on: 9th February 2015
Paulc's avatar
Paulc

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