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Hilary Hoye

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Review of the John Lewis, Partnership Card:

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Re-registration for JLP finance/website.

I'm appalled at the complete disregard for customers shown by John Lewis over their new financial website. I have tried for 2 weeks to re-register and all to no avail. Endless phone calls to their call centre, only one of which was answered by a 'human', have been a waste of time as the queue of irate customers has meant that the system has been overloaded. What a disappointment for a great British Institution. How could JLP not have anticipated this? Reviewed on: 23rd October 2016

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