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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (899)

Warning about new website

This is beyond a joke. How can they have allowed such a mess to happen? At least they've put some FAQs on the website because nobody can reach their rubbish call centre. John Lewis needs to review their relationship with the company that manages their cards as their brand has had some serious damage. I will cancel my card as soon as they accept my payment to pay it off. Payments will not be accepted. Am also now locked out of the website and have held for 45 minutes and then 30 minutes today with no response. Reviewed on: 14th October 2016

Rubbish website - not properly tested?

John Lewis have clearly not fully tested their new website before launching it. I'm finding it impossible to re-register my card because it won't accept the new PIN that is required. The obvious temporary fix would be to take down the online registration service and publish a notice advising customers when it will be fixed and when it can be used again. Then they wouldn't have so many phone calls to the call centre - I gave up after 30 mins. on the phone. Reviewed on: 14th October 2016

The worst.

I've been trying to pay off my credit card for a few days now with no success! Their new website is terrible! I've tried calling but after being on the phone for over 40 mins without speaking to anyone i've given up. If things don't change in the next few days then i'm going to get rid of this credit card and find another with better customer service and online service. Reviewed on: 14th October 2016

PARTNERSHIP CARD - NEW WEBSITE IS A JOKE

Absolutely shocking - the person who project managed the new website should be sacked. Diabolical. 30 minutes holding to try and get through. They've changed their details so my bank transfer payments have bounced back...a 'bug' in the system they say. I'm also trying to trace a payment that left my bank account on the 10th but is not showing up on their system. They are looking into it. This is such a joke and really poor for the John Lewis brand. Reviewed on: 14th October 2016

Shocking new website

JL asking all JLP card holders to re-register but the awful new website is making it impossible! Simply will not accept the pin number I'm trying to input. I will try & get through by phone tomorrow but hearing that's impossible too at the moment! What a mess! Reviewed on: 13th October 2016

New website is useless

Useless new website, where is the quality control!? This site should never have gone live. I can't re-register as it keeps complaining that m password (12 digit, Upper case/lower case/special character alpha-numeric) needs to be more than 8 digits!? So basically I can't do anything I need with my account - such as clear this months debit!! Shocking. New site looks great, but a Ferrari without an engine is not a Ferrari. Reviewed on: 12th October 2016

Website disaster

The new John Lewis partnership card website was out of action officially for several days in order to apply updates - but has now been out of action for several more, unofficially, with no notice given to customers as to when things will be up and running again and absolutely no answer on the helpline - I've rung four times and hung on for 20 minutes each time in order to unblock my account. The unblocking occurred when I tried to re-register my card - . Such a good card up until now. This experience is uining the positive John Lewis brand name for customer service. Reviewed on: 12th October 2016

New web site a DISASTER

John Lewis has just updated it's website and has gone from being a 10 star experience to a 2 - and only a 2 because of my previous experience with the company. I cannot now do anything online as the system crashes at every opportunity - WHY change for the sake of new, trendy type sets when you can't use the bloody site. VERY FRUSTRATING. I shall allow a week to sort this out and if no better will look elsewhere. Reviewed on: 11th October 2016

Constantly blocking my card

I've had this card for a few years but in recent months I am plagued by having the card blocked due to 'suspected fraud', currently on a twice-weekly basis. It is only online transactions affected, but that is mainly what I do! Often it's a transaction I make regularly too. Worst was when my online grocery shopping was cancelled due to the card block, meaning my groceries didn't turn up. They have never contacted me to alert me to the block, it's always up to me to chase it. I enjoy the John Lewis reward vouchers but the card is just becoming too unreliable to use. Reviewed on: 26th September 2016

Constantly refusing payment of certain periodic/common transactions

I pay for DropBox, Netflix, Amazon kindle ebooks, Google Drive space every single month throguh direct debit of my JL credit card and buy a number of Amazon e-books each week. John Lewis has stopped payments on each of these in the last 2 months. Never communicates that it has done this, and then says, when I call them up that these are targeted by fraudsters and so stopped through some default wider risk profile. John Lewis do not review your account to see if it is a monthly debit or to see if you buy e-books frequently and thus any action can be lifted. There seems no overview of my actual account activity and I have never made a fraud claim. It feels like you are being harassed and that JL's actual fraud controls are very unsophisticated and customer unfriendly. Reviewed on: 21st September 2016

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