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John Lewis: Partnership Card reviews

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1.84
Based on 894 reviews, last reviewed 30th Apr 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
5%
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1%
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2%
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4%
See only 1 star reviews
88%

Latest highest rating:

4

High interest although you gain points using your cr... High interest although you gain points using your credit card whilst shopping in John Lewis Reviewed on: 17th April 2026
Mary A's avatar
Mary A

Latest lowest rating:

1

Zero TRUST, and HONESTY Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up ove... Read more Reviewed on: 30th April 2026
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Bonbon
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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.


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John Lewis Partnership Card reviews (894)

Outstanding customer service

5
Had no issues with this credit card, found to have excellent customer service. Seem to offer a high amount of credit. Great if you shop at waitrose, as the vouchers come in handy. Reviewed on: 22nd April 2015
Christof's avatar
Christof

great customer service at all time

4
i had to call in for some credit card offer the other day. my call was answered immediately and the person who answered my call was super friendly and polite. she was also very knowledgeable, able to answer all my questions without creating more confusions at all. also, never pressured me to purchase or sign up anything on the spot. the best customer service in my life!! Reviewed on: 17th April 2015
johnny's avatar
johnny

Great customer service. Easy use. Good reward scheme

5
John Lewis credit card - great customer service with sociable opening hours. Good reward scheme and rates. Reviewed on: 7th April 2015
JessicaH's avatar
JessicaH

Very customer centric and responsive

5
I recently received a letter telling me that my credit amount on this card had been increased, but if I didn't want the increase just to ring them and they would leave it as it was. I didn't want the increase, they kept it where I wanted it with one phone call and I didn't get charged for the call. They responded quickly - this made me happy Reviewed on: 9th February 2015
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Paulc

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