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Lucy Hartley

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Review of the John Lewis, Partnership Card:

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Constantly blocking my card

I've had this card for a few years but in recent months I am plagued by having the card blocked due to 'suspected fraud', currently on a twice-weekly basis. It is only online transactions affected, but that is mainly what I do! Often it's a transaction I make regularly too. Worst was when my online grocery shopping was cancelled due to the card block, meaning my groceries didn't turn up. They have never contacted me to alert me to the block, it's always up to me to chase it. I enjoy the John Lewis reward vouchers but the card is just becoming too unreliable to use. Reviewed on: 26th September 2016

Lucy Hartley

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