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Allan Harmer

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Review of the John Lewis, Partnership Card:

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I should have received an answer to three queries but not a word.

I had received a £10 voucher from Partnership for purchases I had made earlier but because the code clearly showed only three letters (clearly printed) I could not proceed to use it with a follow up purchase on line - I think it needed 7 characters. Having scratched the covering to reveal the code the voucher then became void. I sent off an email and received one saying I would here from them within 48 hours. This didn't happen so I sent of another email and apart from the within 48 hours I again received not a word. After a while I rang and explained what had and hadn't happened. The operator needed me to hold the line whilst she went to consult with, I presume, someone senior. She returned to tell me to post the voucher to them and another one would be issued. Wishful thinking on my part to expect a reply as no correspondence, so far, has been received from Partnership on that. All this went on well prior to me having a hip replacement; I am now back home after the surgery and well on the way to recovery. So I would respectfully love to know just how things are proceeding with any correspondence that will (I hope) be coming from your end. Reviewed on: 29th July 2016

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