Work well when no problems

No issues with Creation when using the card and the app has a lot of good features, however whenever there are problems trying to actually get them to answer emails or even pick up the phone is a nightmare. Unless they sort customer service then I wo Read more

No issues with Creation when using the card and the app has a lot of good features, however whenever there are problems trying to actually get them to answer emails or even pick up the phone is a nightmare.

Unless they sort customer service then I would avoid.

Reviewed on 11th January 2022

Graham Hurley

the worst company ever!

do not trust this company! the worst experience ever!

Reviewed on 13th June 2020

Adrian

Dreadful and ruthless customer service

Shocking customer service and ruthless in collecting late payments. Beware that they operate the old 3 day (at least) clearing system for payments. No fast payments here! Do not touch them with a barge pole unless you have to. I have (had) a IHG credit c Read more

Shocking customer service and ruthless in collecting late payments. Beware that they operate the old 3 day (at least) clearing system for payments. No fast payments here! Do not touch them with a barge pole unless you have to.
I have (had) a IHG credit card which is provided by Creation. the only reason I took out the card was to collect IHG points. I pay my card off in full every month but last month I was charged £14 late payment. My payment left my bank on the 12th and arrived at Creation on the 15th which was apparently 1 day late. I received my statement on the 25th April and rang the call centre when I was told to write an email showing proof of my payment date. I did this on the 25th April (the date of my statement). No response for a few days so I called again on the 1st May and was told it would take 7 working days to consider. No response by 8th May so I called again as my next payment for May is due. Very friendly agent who could not help me and referred to her supervisor who told me I must make the late payment. I paid over the phone and immediately closed my account.

Reviewed on 8th May 2019

David Shackleton

Appalling customer service

I prefer it when I don't have to contact a financial service provider because it means everything is going well... but I have been thoroughly disappointed by Creation's approach to customer service. Nobody knows what they're talking about, nobody takes re Read more

I prefer it when I don't have to contact a financial service provider because it means everything is going well... but I have been thoroughly disappointed by Creation's approach to customer service. Nobody knows what they're talking about, nobody takes responsibility for putting things right, and it left a really bad taste in my mouth. I will be closing my account after only 6 months as a customer.

Reviewed on 1st June 2018

Pete

Easy going

Always someone to talk to if you have a question and all my queries were solved over the phone

Reviewed on 1st June 2017

Future lusinga

Fantastic cashback credit card

Excellent cashback offers everyone you use your credit card

Reviewed on 31st May 2017

Karl Parr

LOW INTEREST EVERYDAY CREDIT CARD

CREATION OFFER THEIR EVERYDAY CREDIT CARD WITH VERY FAIR LOW INTEREST RATES. BEFORE APPLYING YOU CAN CHECK YOUR ELIGIBILITY. APPLYING IS QUICK AND EFFICIENT WITH AN INSTANT DECISION.

Reviewed on 30th May 2017

Wilson Strutte

IHG MASTER CARD

IHG REWARD CARDIf you are an existing IHG Rewards member and they ask you to change your credit card to Creation Finance Master card, do not do it. I applied for this card on line assuming it would just take over from the old card. How wrong was I. After Read more

IHG REWARD CARDIf you are an existing IHG Rewards member and they ask you to change your credit card to Creation Finance Master card, do not do it. I applied for this card on line assuming it would just take over from the old card. How wrong was I. After three times of them sending the cards to a wrong address so I had no idea that the account had even been opened, I am now on the bad creditors list for late payment.

Uploaded on 26th May 2017

Anonymous

Hassle free.

The website is easy to use, and I have a lot of warning before my minimum payment.

Uploaded on 30th April 2017

Anonymous

Fab customer service great rates

After a bank mix up I missed my card payment date by one day and they were very kind to remove the charge they had added and reinstate my balance transfer rate. Excellent customer service!

Reviewed on 9th January 2017

gillian hunter

Brilliant card

I got the creation because there are no charges when using abroad, it's brilliant

Reviewed on 9th December 2016

John Ettery