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Creation: Everyday Credit Card reviews

Name: Everyday Credit Card
Rating: 3 (18 reviews)

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2.57

Based on 18 reviews, last reviewed 4th Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

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4 star

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Latest highest rating:

5

Easy to use , no issues and great customer service Easy to use , no issues and great customer service Reviewed on: 3rd June 2024

Latest lowest rating:

1

Loyality does not pay After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the Ris... Read more Reviewed on: 4th December 2024

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Creation Everyday Credit Card reviews (18)

Loyality does not pay

After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the Risk & Marketing team. They refuse to give a specific reason and I must conclude it is because I always settle in full every month thereby avoiding any interest charges. Happy to have extortionate interest charges although not happy when customers avoid them. Reviewed on: 4th December 2024

DO NOT USE THIS COMPANY

Following the death of my father, Creation have strived to add more pain and misery to the process of managing his affairs. Upon his death, they passed the 'debt' to a firm of solicitors and closed the account. Despite the account being closed they continued to accept refunds for services used by by father. On trying to obtain these monies back they first denied having the refunds and then said they'd passed them to the solicitors - who deny receipt. Now I'm stuck between Creation and the solicitors, both denying having the money. Three hours of my life wasted so far - and no further on. Reviewed on: 23rd July 2024

Easy to use , no issues and great customer service

Easy to use , no issues and great customer service Reviewed on: 3rd June 2024

Cashback reward

I like to use their credit card, limited is high, i got a lot cashback in the past year before but recently the cashback program has changed. Not getting cashback anymore. Please bring this back. Reviewed on: 27th March 2024

Out dated tech and staff that don't care

My e sign didn't work and the only way you can re sign once this happens is to receive the agreement by post? Which takes 5 working days... How can you not send documents by email now? Not only do you get no apology for their link not working and wasting your time the Staff have an I don't care attitude and now my item that was supposed to be here for Christmas won't be due to the old outdated procedures this company has. Will not use again....avoid! AVOID Reviewed on: 23rd November 2023

I'm very proud to be zopa customer

Very comfortable with zopa there are very professional and dealing with my query very quickly and professionaly Reviewed on: 11th April 2023

SHOCKINGLY BAD

They make incorrect charges on your account and you can't get hold of them!! you've been warned Reviewed on: 26th October 2022

Work well when no problems

No issues with Creation when using the card and the app has a lot of good features, however whenever there are problems trying to actually get them to answer emails or even pick up the phone is a nightmare. Unless they sort customer service then I would avoid. Reviewed on: 11th January 2022

the worst company ever!

do not trust this company! the worst experience ever! Reviewed on: 13th June 2020

Dreadful and ruthless customer service

Shocking customer service and ruthless in collecting late payments. Beware that they operate the old 3 day (at least) clearing system for payments. No fast payments here! Do not touch them with a barge pole unless you have to. I have (had) a IHG credit card which is provided by Creation. the only reason I took out the card was to collect IHG points. I pay my card off in full every month but last month I was charged £14 late payment. My payment left my bank on the 12th and arrived at Creation on the 15th which was apparently 1 day late. I received my statement on the 25th April and rang the call centre when I was told to write an email showing proof of my payment date. I did this on the 25th April (the date of my statement). No response for a few days so I called again on the 1st May and was told it would take 7 working days to consider. No response by 8th May so I called again as my next payment for May is due. Very friendly agent who could not help me and referred to her supervisor who told me I must make the late payment. I paid over the phone and immediately closed my account. Reviewed on: 8th May 2019

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