Creation: Everyday Credit Card reviews

Name: Everyday Credit Card
Rating: 3 (12 reviews)

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3.00

Based on 12 reviews, last reviewed 26th Oct 2022

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Latest highest rating:

5

Easy going Always someone to talk to if you have a question and all my queries were solved over the phone Reviewed on: 1st June 2017

Latest lowest rating:

1

SHOCKINGLY BAD They make incorrect charges on your account and you can't get hold of them!! you've been warned Reviewed on: 26th October 2022

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About the Everyday Credit Card

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Creation Everyday Credit Card reviews (12)

SHOCKINGLY BAD

They make incorrect charges on your account and you can't get hold of them!! you've been warned Reviewed on: 26th October 2022

Work well when no problems

No issues with Creation when using the card and the app has a lot of good features, however whenever there are problems trying to actually get them to answer emails or even pick up the phone is a nightmare. Unless they sort customer service then I would avoid. Reviewed on: 11th January 2022

the worst company ever!

do not trust this company! the worst experience ever! Reviewed on: 13th June 2020

Dreadful and ruthless customer service

Shocking customer service and ruthless in collecting late payments. Beware that they operate the old 3 day (at least) clearing system for payments. No fast payments here! Do not touch them with a barge pole unless you have to. I have (had) a IHG credit card which is provided by Creation. the only reason I took out the card was to collect IHG points. I pay my card off in full every month but last month I was charged £14 late payment. My payment left my bank on the 12th and arrived at Creation on the 15th which was apparently 1 day late. I received my statement on the 25th April and rang the call centre when I was told to write an email showing proof of my payment date. I did this on the 25th April (the date of my statement). No response for a few days so I called again on the 1st May and was told it would take 7 working days to consider. No response by 8th May so I called again as my next payment for May is due. Very friendly agent who could not help me and referred to her supervisor who told me I must make the late payment. I paid over the phone and immediately closed my account. Reviewed on: 8th May 2019

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