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Creation reviews

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Rated Good 3.75/5

Creation reviews

Unverified business Last reviewed within 7 days

Review summary

People rate this company as Good based on 84 product reviews

Average score of 3.75/5
5 star
56%
4 star
5%
3 star
1%
2 star
0%
1 star
38%
Reviews for Creation have trended positively over the past 90 days

Latest positive rating

5.00/5

Reliable, Straightforward and Easy to Manage

I’ve been very pleased with my experience using the Creation Everyday Credit Card. The application process was simple, the account is easy to manage, and... I’ve been very pleased with my experience using the Creation Everyday Credit Card. The application process was simple, the account is easy to manage, and statements are clear and straightforward. It’s a reliable card for everyday spending, and I appreciate how easy it is to keep track of payments and balances. Customer service has been helpful when needed, and the overall experience has been smooth and hassle-free. I would happily recommend the Creation Everyday Credit Card to anyone looking for a practical and dependable credit card. Read more Read less

Latest negative rating

1.00/5

Anyone but creation finance you will thank me for it

The worst company I have ever dealt with and I am 47 now no communication there payment system is not good staff can’t override anything... The worst company I have ever dealt with and I am 47 now no communication there payment system is not good staff can’t override anything a payment which was made on the same day in January 26 is showing as default in July 26 no communication before that no explanation the call centre staff sorry to say I am a immigrant myself but I could not understand anything what the call centre agent said I had to ring again and someone else at least communicated properly problem not solved have raised complaint which will take another 8 weeks 8 weeks I would urge anyone taking a loan from this company to avoid it like a plague there payment system 0 points service 0 points staff call centre 0 but there penalties 100% Read more Read less

About Creation

We provide a range of retail finance, credit card and loans to over 4 million customers to help you manage your money in your everyday life. Smart Money People is the place for Creation reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Creation at a glance

Reviews for Creation

Showing 11 of 84 company reviews Last reviewed within 7 days

Anyone but creation finance you will thank me for it

Personal loan 9th July 2026

The worst company I have ever dealt with and I am 47 now no communication there payment system is not good staff can’t override anything... The worst company I have ever dealt with and I am 47 now no communication there payment system is not good staff can’t override anything a payment which was made on the same day in January 26 is showing as default in July 26 no communication before that no explanation the call centre staff sorry to say I am a immigrant myself but I could not understand anything what the call centre agent said I had to ring again and someone else at least communicated properly problem not solved have raised complaint which will take another 8 weeks 8 weeks I would urge anyone taking a loan from this company to avoid it like a plague there payment system 0 points service 0 points staff call centre 0 but there penalties 100% Read more Read less

Rated Terrible 1.00/5
Read more product reviews

Reliable, Straightforward and Easy to Manage

Everyday Credit Card 8th July 2026

I’ve been very pleased with my experience using the Creation Everyday Credit Card. The application process was simple, the account is easy to manage, and... I’ve been very pleased with my experience using the Creation Everyday Credit Card. The application process was simple, the account is easy to manage, and statements are clear and straightforward. It’s a reliable card for everyday spending, and I appreciate how easy it is to keep track of payments and balances. Customer service has been helpful when needed, and the overall experience has been smooth and hassle-free. I would happily recommend the Creation Everyday Credit Card to anyone looking for a practical and dependable credit card. Read more Read less

Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Very Happy with My Purchase samsung S25 plus phone

    I bought the Samsung Galaxy S25+ on a 36-month interest-free finance agreement with Creation, paying £25 per month. So far, I am very happy with... I bought the Samsung Galaxy S25+ on a 36-month interest-free finance agreement with Creation, paying £25 per month. So far, I am very happy with my purchase. The phone feels premium, runs very smoothly, and the battery life easily lasts me through the day. The display is bright and sharp, making videos, photos, and everyday use enjoyable. The camera takes excellent photos, and the overall performance is fast with no lag. Paying £25 per month interest-free makes it affordable and good value for money. The monthly payments are manageable, and I like knowing there are no extra interest charges. Overall, I would highly recommend the Samsung Galaxy S25+ to anyone looking for a high-quality smartphone with great performance, excellent battery life, and a fantastic screen. I am very satisfied with my purchase and would happily buy it again. Read more Read less

  • 5.00/5

    Fast and Easy!

    Easy and quick application to fill in. Great opportunity.

    {"display":"ANIA ","full_name":"ANIA ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    ANIA 11th June 2026
  • 5.00/5

    Use Creation to buy from Currys .

    Use Creation to buy items from Currys on a no interest 6 -12 month spread the cost with option to pay interest if not paid... Use Creation to buy items from Currys on a no interest 6 -12 month spread the cost with option to pay interest if not paid in full bybtime limit. Very convenient for larger items. Read more Read less

    {"display":"Mrs C","full_name":"Mrs C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Mrs C 11th June 2026
  • 1.00/5

    Do not ever apply for finance through Creation Consu...

    Do not ever apply for finance through Creation Consumer Finance based on my experience. I am a landlord, earn around £70,000 a year, have never... Do not ever apply for finance through Creation Consumer Finance based on my experience. I am a landlord, earn around £70,000 a year, have never missed a payment, and have always worked hard to maintain an excellent credit history. My credit score was very strong before I applied. I applied only once for iPhone finance. The application was declined, a hard search was recorded, and my credit score dropped dramatically afterwards. When I contacted Creation, they told me they could not tell me the specific reason for the decision and could not remove the search. After years of paying every bill on time and maintaining a spotless payment record, I feel that all my hard work was damaged by a single application that resulted in no finance being provided. If keeping a strong credit profile is important to you, think very carefully before applying. My experience has left me extremely disappointed and frustrated. Read more Read less

    {"display":"Mona j","full_name":"Mona j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Mona j 11th June 2026
  • 5.00/5

    Really simple and easy to use their services.

    Really simple and easy to use their services. Zero percent interest plans so great to spread your payments.

    {"display":"Simon J","full_name":"Simon J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Simon J 17th April 2026
  • 5.00/5

    So kind and helpful

    So kind and helpful even if there has been a problem. Easy get in touch with and a helping hand when a loan is required.

  • 5.00/5

    Creation exceed miles

    My experience with Creation has been excellent, good service, good customer service, and they exceed customer expectations.

  • 1.00/5

    Termination for no reason

    After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the... After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the Risk & Marketing team. They refuse to give a specific reason and I must conclude it is because I always settle in full every month thereby avoiding any interest charges. Happy to have extortionate interest charges although not happy when customers avoid them. Read more Read less

  • 5.00/5

    Very professional and easy to understand the process...

    Very professional and easy to understand the process for a personal loan.

    Products from Creation

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