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Creation reviews

Creation Logo
Rated Average • 2.99/5

Creation reviews

Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Average based on 65 product reviews

Average score of 2.99/5
5 star
50%
4 star
6%
3 star
2%
2 star
0%
1 star
42%
Reviews for Creation have trended positively over the past 90 days

Latest positive rating

5/5

Easy to use , no issues and great customer service

Easy to use , no issues and great customer service

{"display":"Emma ","full_name":"Emma ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Loyality does not pay

After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the... After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the Risk & Marketing team. They refuse to give a specific reason and I must conclude it is because I always settle in full every month thereby avoiding any interest charges. Happy to have extortionate interest charges although not happy when customers avoid them. Read more Read less

{"display":"Bernie B","full_name":"Bernie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About Creation

We provide a range of retail finance, credit card and loans to over 4 million customers to help you manage your money in your everyday life. Smart Money People is the place for Creation reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Creation at a glance

Reviews for Creation

Showing 11 of 65 company reviews • Last reviewed within 14 days

Loyality does not pay

Everyday Credit Card • 4th December 2024

After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the... After being a loyal customer over many many years they have given notice to terminate my credit card citing "business strategy" as assessed by the Risk & Marketing team. They refuse to give a specific reason and I must conclude it is because I always settle in full every month thereby avoiding any interest charges. Happy to have extortionate interest charges although not happy when customers avoid them. Read more Read less

{"display":"Bernie B","full_name":"Bernie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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DO NOT USE THIS COMPANY

Everyday Credit Card • 23rd July 2024

Following the death of my father, Creation have strived to add more pain and misery to the process of managing his affairs. Upon his death,... Following the death of my father, Creation have strived to add more pain and misery to the process of managing his affairs. Upon his death, they passed the 'debt' to a firm of solicitors and closed the account. Despite the account being closed they continued to accept refunds for services used by by father. On trying to obtain these monies back they first denied having the refunds and then said they'd passed them to the solicitors - who deny receipt. Now I'm stuck between Creation and the solicitors, both denying having the money. Three hours of my life wasted so far - and no further on. Read more Read less

{"display":"Ian R","full_name":"Ian R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1047109.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Easy to use , no issues and great customer service

    Easy to use , no issues and great customer service

    {"display":"Emma ","full_name":"Emma ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Needed new carpets for the house.

    Needed new carpets for the house. Thanks to Creation we had 0% finance over 12 months which meant we could afford to get the job done without running up unaffordable debt.

    {"display":"Sylvia","full_name":"Sylvia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Easy and quick application process.

    Easy and quick application process that was simple to understand. Gave different payback options to suit your circumstances and budget.

    {"display":"Kirsty","full_name":"Kirsty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Creative Creation!

    Excellent credit facilities and reminders to pay. Website very user-friendly and numerous methods of payment with timeframes. Beneficial options to repay loan and at payee's... Excellent credit facilities and reminders to pay. Website very user-friendly and numerous methods of payment with timeframes. Beneficial options to repay loan and at payee's choice. Good customer service also if needed.! Read more Read less

    {"display":"Greg","full_name":"Greg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Cashback reward

    I like to use their credit card, limited is high, i got a lot cashback in the past year before but recently the cashback program... I like to use their credit card, limited is high, i got a lot cashback in the past year before but recently the cashback program has changed. Not getting cashback anymore. Please bring this back. Read more Read less

    {"display":"Monisha","full_name":"Monisha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Misled and let down very badly

    My credit score is at status "fair" even though my repayment history on all of my loans is perfect and has been for many years.... My credit score is at status "fair" even though my repayment history on all of my loans is perfect and has been for many years. This was known to Creation when I was misled into applying for a small personal loan, which they have since refused. Now I have another full credit search against my name, making my credit score even lower. Companies that do this should be seriously penalised by law. Now my day (and weekend) are completely ruined. Do not apply to this company if your credit score is anything less than excellent! Read more Read less

    {"display":"Marty","full_name":"Marty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Terrible company do not use.

    Terrible company do not use. Trying to force us to sell our family home though the court even though we are making a payment each... Terrible company do not use. Trying to force us to sell our family home though the court even though we are making a payment each month but less than agreed as we are having financial issues. Read more Read less

    {"display":"Anthony","full_name":"Anthony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Really happy with their service thank you

    Really happy with their service thank you

    {"display":"shelley ","full_name":"shelley ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/805303.png"}}'s avatar
  • 1/5

    Out dated tech and staff that don't care

    My e sign didn't work and the only way you can re sign once this happens is to receive the agreement by post? Which takes... My e sign didn't work and the only way you can re sign once this happens is to receive the agreement by post? Which takes 5 working days... How can you not send documents by email now? Not only do you get no apology for their link not working and wasting your time the Staff have an I don't care attitude and now my item that was supposed to be here for Christmas won't be due to the old outdated procedures this company has. Will not use again....avoid! AVOID Read more Read less

    {"display":"Jackie Green","full_name":"Jackie Green","avatar":{"url":"\/assets\/uploads\/avatars\/users\/542196.png"}}'s avatar

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