Smart Money People Logo
Own this company?
Share this page

Creation reviews

Creation Logo
Rated Average 3.14/5

Creation reviews

Unverified business

Review summary

People rate this company as Average based on 64 product reviews

Average score of 3.14/5
5 star
51%
4 star
6%
3 star
2%
2 star
0%
1 star
41%

Latest positive rating

5/5

Easy to use , no issues and great customer service

Easy to use , no issues and great customer service

Latest negative rating

1/5

DO NOT USE THIS COMPANY

Following the death of my father, Creation have strived to add more pain and misery to the process of managing his affairs. Upon his death,... Following the death of my father, Creation have strived to add more pain and misery to the process of managing his affairs. Upon his death, they passed the 'debt' to a firm of solicitors and closed the account. Despite the account being closed they continued to accept refunds for services used by by father. On trying to obtain these monies back they first denied having the refunds and then said they'd passed them to the solicitors - who deny receipt. Now I'm stuck between Creation and the solicitors, both denying having the money. Three hours of my life wasted so far - and no further on. Read more Read less

About Creation

We provide a range of retail finance, credit card and loans to over 4 million customers to help you manage your money in your everyday life. Smart Money People is the place for Creation reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Creation at a glance

Reviews for Creation

Showing 11 of 64 company reviews

DO NOT USE THIS COMPANY

Everyday Credit Card 23rd July 2024

Following the death of my father, Creation have strived to add more pain and misery to the process of managing his affairs. Upon his death,... Following the death of my father, Creation have strived to add more pain and misery to the process of managing his affairs. Upon his death, they passed the 'debt' to a firm of solicitors and closed the account. Despite the account being closed they continued to accept refunds for services used by by father. On trying to obtain these monies back they first denied having the refunds and then said they'd passed them to the solicitors - who deny receipt. Now I'm stuck between Creation and the solicitors, both denying having the money. Three hours of my life wasted so far - and no further on. Read more Read less

Rated Terrible 1/5
Read more product reviews

Easy to use , no issues and great customer service

Everyday Credit Card 3rd June 2024

Easy to use , no issues and great customer service

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Needed new carpets for the house.

    Needed new carpets for the house. Thanks to Creation we had 0% finance over 12 months which meant we could afford to get the job done without running up unaffordable debt.

  • 5/5

    Easy and quick application process.

    Easy and quick application process that was simple to understand. Gave different payback options to suit your circumstances and budget.

  • 5/5

    Creative Creation!

    Excellent credit facilities and reminders to pay. Website very user-friendly and numerous methods of payment with timeframes. Beneficial options to repay loan and at payee's... Excellent credit facilities and reminders to pay. Website very user-friendly and numerous methods of payment with timeframes. Beneficial options to repay loan and at payee's choice. Good customer service also if needed.! Read more Read less

  • 5/5

    Cashback reward

    I like to use their credit card, limited is high, i got a lot cashback in the past year before but recently the cashback program... I like to use their credit card, limited is high, i got a lot cashback in the past year before but recently the cashback program has changed. Not getting cashback anymore. Please bring this back. Read more Read less

  • 1/5

    Misled and let down very badly

    My credit score is at status "fair" even though my repayment history on all of my loans is perfect and has been for many years.... My credit score is at status "fair" even though my repayment history on all of my loans is perfect and has been for many years. This was known to Creation when I was misled into applying for a small personal loan, which they have since refused. Now I have another full credit search against my name, making my credit score even lower. Companies that do this should be seriously penalised by law. Now my day (and weekend) are completely ruined. Do not apply to this company if your credit score is anything less than excellent! Read more Read less

  • 1/5

    Terrible company do not use.

    Terrible company do not use. Trying to force us to sell our family home though the court even though we are making a payment each... Terrible company do not use. Trying to force us to sell our family home though the court even though we are making a payment each month but less than agreed as we are having financial issues. Read more Read less

  • 5/5

    Really happy with their service thank you

    Really happy with their service thank you

  • 1/5

    Out dated tech and staff that don't care

    My e sign didn't work and the only way you can re sign once this happens is to receive the agreement by post? Which takes... My e sign didn't work and the only way you can re sign once this happens is to receive the agreement by post? Which takes 5 working days... How can you not send documents by email now? Not only do you get no apology for their link not working and wasting your time the Staff have an I don't care attitude and now my item that was supposed to be here for Christmas won't be due to the old outdated procedures this company has. Will not use again....avoid! AVOID Read more Read less

  • 1/5

    Avoid at all costs. Bullies

    Sadly there are no negative stars you could give. The worst company I have dealt with in my entire life. After signing the contract they... Sadly there are no negative stars you could give. The worst company I have dealt with in my entire life. After signing the contract they have change the terms of the contract and bullied to pay more money. Avoid!!! Please do not make this mistake. Any reviews with 5 stars should be taken with the pinch of salt. You could never understand what cowboys they are until you deal with them. They lie to your face, send threatening letters, but do not answer to the letters that are sent as an evidence to show their lies and cons. Read more Read less

    Products from Creation

    Showing all products offered by Creation

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice