Wouldn't even give 1 star

n't even give 1 star. We signed a contract in February 2017 for a sofa at a sofa store which was for 46 monthly payments, with the last and number 46 being due in January 2021. These payments did not stop in Jaunary and carried on until May when we ... Read more

n't even give 1 star. We signed a contract in February 2017 for a sofa at a sofa store which was for 46 monthly payments, with the last and number 46 being due in January 2021. These payments did not stop in Jaunary and carried on until May when we emailed asking why, all doumentation online then disappeared after our email and they informed us we were finished paying now as we we were required to pay until May... but I had a copy of our contract kept which I then shared which stated that is entirely incorrect and should have ended in January. We have since been ghosted despite 3 emails. We are owed £138.80!

Reviewed on 16th July 2021

Lisa Marie Gaitely

DO NOT USE THIS COMPANY

I have recently spent hours trying to get through on phone to resolve apparent outstanding payments for cancelled caravan insurance. They don't answer phone and their web pages crash when you try and pay on line. This has resulted in further charges... Read more

I have recently spent hours trying to get through on phone to resolve apparent outstanding payments for cancelled caravan insurance. They don't answer phone and their web pages crash when you try and pay on line. This has resulted in further charges that exceed what the policy cost in the first place.! Absolutely disgraceful customer service and will never use again and will let as many people know my views as possible. AVOID at all costs. Total sham of a company exploiting people.

Reviewed on 17th May 2021

Lawrence Franklin

Creation Finance

More expensive rates and standard letters not much contact from them.

Reviewed on 19th March 2021

Gill W

Do not use

Paid full amount in June Creation kept sending letters stating DD not been paid forget how many customer service reps I spoke to eventually spoke to young lady in June went through full story again how we had won ruling from financial ombudsman and... Read more

Paid full amount in June Creation kept sending letters stating DD not been paid forget how many customer service reps I spoke to eventually spoke to young lady in June went through full story again how we had won ruling from financial ombudsman and creation had repaid amount agreed on, I then paid balance owed in June, took about 20 to 30 minutes on phone eventually she had found the payment problem had been it was in name of Mrs not Mr as Mr was blind it would have been awkward but never mind it was sorted and she would phone back in few days and to ignore any other letters asking for payments what a relief however still not had phone call from her but received another letter this morning demanding a payment of the full amount paid in June, so I printed copies and sent one back to Creation with another copy of credit card payment with comments also sent latest letter to Resolve Claims who had won the compensation originally via Financial Ombudsman, so please if anyone is looking for financial help don’t go to Creation

Reviewed on 10th October 2020

Happy camper

Poor after service

Defaulted on a loan for a sofa. Paid back the money but a note was left on my credit file and on my title deeds which delayed the sale of my house!! Not impressed

Reviewed on 9th July 2020

SPH

Disappointing

Creation lack understanding and missed payment fees are ridiculous!... Read more

Creation lack understanding and missed payment fees are ridiculous!
I was payed incorrectly a few months ago and received an extremely patronising phone call from their customer service team advising me to better manage my money. Despite my explanation they applied charges to my account and did not offer a grace period to arrange my pay. Very disappointed and will not use creation finance again once my loan is settled.

Reviewed on 10th June 2020

Stephanie Hopper

TERRIBLE COMPANY!!!!

WHAT AN UTTERY DISGUSTING COMPANY THIS LOT ARE, I RING THEM THEN THEY CUT OFF THE CALL, I SEND EMAILS AND THEY DON'T REPLY, I EVEN SENT THEM A SNAIL MAIL BUT GOT NO REPLY, BUT YET THEY KEEP SENDING HARASSING LETTERS EVEN THOUGH THEY DON'T REPLY TO... Read more

WHAT AN UTTERY DISGUSTING COMPANY THIS LOT ARE, I RING THEM THEN THEY CUT OFF THE CALL, I SEND EMAILS AND THEY DON'T REPLY, I EVEN SENT THEM A SNAIL MAIL BUT GOT NO REPLY, BUT YET THEY KEEP SENDING HARASSING LETTERS EVEN THOUGH THEY DON'T REPLY TO ME AT ALL!! STAY AWAY FROM THIS LOT, WOULD NOT RECOMMEND THEM WHATS SO EVER!!!!

Reviewed on 30th April 2020

Chris Burns

Very helpful and understanding

Due to a change in circumstances was unable to make repayments, they went above and beyond to help me.

Reviewed on 27th April 2020

Rebecca John

NO ANSWER FROM MY E-MAILS

Took a small loan out for matress. Rang bensons as time was getting on They had no order down to us yet my bank shows they have the standing order set up . eMAILED CREATION SEVERAL TIMES -NO REPLY.

Reviewed on 5th November 2019

William Sam Spence

Worst customer service ever

More than 2 weeks since I bought my laptop and no one is able to help me. I Cant create my Creation account , all the time I'm trying to set up the password is popping up an error called "status 200" , called several times to your phone helpline and... Read more

More than 2 weeks since I bought my laptop and no one is able to help me. I Cant create my Creation account , all the time I'm trying to set up the password is popping up an error called "status 200" , called several times to your phone helpline and emailed customer service and no one hasn't helped me yet. Its shamefull, having a finantion with you guys and no being able to manage my account to know how the payments are going to be splitter.

Reviewed on 1st October 2019

Javier Maltes Martin

Cant fault them

Had a loan to buy furniture and it was perfect cant fault them

Reviewed on 9th June 2019

Matthew

Simple

I have been trying to apply for a loan and this is the only company who gave me hope. Thank you Creation.

Reviewed on 5th June 2019

Kaye Young

Never ever use

Very Very slow, systems are poor, customer service is poor - they do not do what they say and still waiting 2 weeks later for loan agreement - terrible

Reviewed on 30th August 2018

tannin

Great service

Customer service is excellent, always been so helpful

Reviewed on 22nd June 2017

Emma Brunton

Great service

Wonderful experience and easy to work with

Reviewed on 21st May 2017

Anton Pretorius

Stress free credit

A stress free, easy to follow through every step.

Reviewed on 7th May 2017

Lucy Fletcher

Really happy

Had a few different products with Creation now and have been happy with all of them

Reviewed on 2nd May 2017

Chanette Kennedy

100

Goood and very fast apply for me

Reviewed on 18th April 2017

Simona Pinkova

Easy,quick and painless transaction

From finding out information about a loan to applying for it,I found stress free and easy to follow at every step.

Reviewed on 30th June 2016

Lucy Fletcher

Offering and rates are fine but communication needs improvement

Having booked to have my front door and some windows replaced in my house from a service company they offered me the ability to pay in installments using a loan from Creation. The work was done quickly and there were no issues over my loan; however,... Read more

Having booked to have my front door and some windows replaced in my house from a service company they offered me the ability to pay in installments using a loan from Creation. The work was done quickly and there were no issues over my loan; however, communication from Creation in terms of confirmation over the loan, repayment amounts and repayment dates were not sent to me until after the work was done and even then the direct debit was set up without confirmation of what exactly was happening.

Reviewed on 5th May 2015

TheBobbyB