Creation Creation Personal Loan Reviews

Ratings based on 17 reviews Last review 2 weeks ago

Creation personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Creation personal loan reviews can help you to find out what other people have to say....

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Creation personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Creation personal loan reviews can help you to find out what other people have to say. Smart Money People launched in October 2014 to help people like you to find the best personal loans. If you have used a Creation personal loan, we'd love you to write a quick review too.

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Your Creation Personal Loan Reviews (17)

10th October 2020

Do not use

Paid full amount in June Creation kept sending letters stating DD not been paid forget how many customer service reps I spoke to eventually spoke to young lady in June went through full story again how we had won ruling from financial ombudsman and...

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Paid full amount in June Creation kept sending letters stating DD not been paid forget how many customer service reps I spoke to eventually spoke to young lady in June went through full story again how we had won ruling from financial ombudsman and creation had repaid amount agreed on, I then paid balance owed in June, took about 20 to 30 minutes on phone eventually she had found the payment problem had been it was in name of Mrs not Mr as Mr was blind it would have been awkward but never mind it was sorted and she would phone back in few days and to ignore any other letters asking for payments what a relief however still not had phone call from her but received another letter this morning demanding a payment of the full amount paid in June, so I printed copies and sent one back to Creation with another copy of credit card payment with comments also sent latest letter to Resolve Claims who had won the compensation originally via Financial Ombudsman, so please if anyone is looking for financial help don’t go to Creation

9th July 2020

Poor after service

Defaulted on a loan for a sofa. Paid back the money but a note was left on my credit file and on my title deeds which delayed the sale of my house!! Not impressed

10th June 2020

Disappointing

Creation lack understanding and missed payment fees are ridiculous!...

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Creation lack understanding and missed payment fees are ridiculous!
I was payed incorrectly a few months ago and received an extremely patronising phone call from their customer service team advising me to better manage my money. Despite my explanation they applied charges to my account and did not offer a grace period to arrange my pay. Very disappointed and will not use creation finance again once my loan is settled.

30th April 2020

TERRIBLE COMPANY!!!!

WHAT AN UTTERY DISGUSTING COMPANY THIS LOT ARE, I RING THEM THEN THEY CUT OFF THE CALL, I SEND EMAILS AND THEY DON'T REPLY, I EVEN SENT THEM A SNAIL MAIL BUT GOT NO REPLY, BUT YET THEY KEEP SENDING HARASSING LETTERS EVEN THOUGH THEY DON'T REPLY TO...

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WHAT AN UTTERY DISGUSTING COMPANY THIS LOT ARE, I RING THEM THEN THEY CUT OFF THE CALL, I SEND EMAILS AND THEY DON'T REPLY, I EVEN SENT THEM A SNAIL MAIL BUT GOT NO REPLY, BUT YET THEY KEEP SENDING HARASSING LETTERS EVEN THOUGH THEY DON'T REPLY TO ME AT ALL!! STAY AWAY FROM THIS LOT, WOULD NOT RECOMMEND THEM WHATS SO EVER!!!!

1st October 2019

Worst customer service ever

More than 2 weeks since I bought my laptop and no one is able to help me. I Cant create my Creation account , all the time I'm trying to set up the password is popping up an error called "status 200" , called several times to your phone helpline and...

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More than 2 weeks since I bought my laptop and no one is able to help me. I Cant create my Creation account , all the time I'm trying to set up the password is popping up an error called "status 200" , called several times to your phone helpline and emailed customer service and no one hasn't helped me yet. Its shamefull, having a finantion with you guys and no being able to manage my account to know how the payments are going to be splitter.

5th May 2015

Offering and rates are fine but communication needs improvement

Having booked to have my front door and some windows replaced in my house from a service company they offered me the ability to pay in installments using a loan from Creation. The work was done quickly and there were no issues over my loan; however,...

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Having booked to have my front door and some windows replaced in my house from a service company they offered me the ability to pay in installments using a loan from Creation. The work was done quickly and there were no issues over my loan; however, communication from Creation in terms of confirmation over the loan, repayment amounts and repayment dates were not sent to me until after the work was done and even then the direct debit was set up without confirmation of what exactly was happening.