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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (902 reviews)

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2.09

Based on 902 reviews, last reviewed 19th Jul 2026

400% increase in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

Ditched after 15 years Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct d... Read more Reviewed on: 19th July 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

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John Lewis Partnership credit card reviews (902)

Ditched after 15 years

Ever since John Lewis changed their card provider to Newday, it has been abysmal.The gap between when the statement is available and when the direct debit kicks in is far too short, I don’t understand why it takes 3 days to generate a PDF. Their customer service is terrible. The final straw for me was when I was refunded for a cancelled holiday (£5k) , Newday refused to take this into account before taking my direct debit ( £2.5k) and took the whole amount. It meant my account was in credit for ages and I couldn’t actually get my hands on my refund to use for anything else . Interaction with their staff on this was appalling . Reviewed on: 19th July 2026

I am happy

I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Random blocks on online usage

Random blocks on online transactions including those with large companies like Sainsburys and Boots have meant that we cannot rely on the card. All the problems started when JL outsourced admin to Newday - who are hopeless. After 15 years, we will be moving to a new provider. Reviewed on: 10th July 2026

Poor customer experience

Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately phoned the number to find that office hours are nine to five and to call back tomorrow. No way to unblock my card. Others problems are paper statements arriving after due date and lack of contact numbers on the New Day JL partnership website. Bring back HSBC as the card provider. In my view, card now not worth having unless you shop mainly at Waitrose and JL. Reviewed on: 22nd June 2026

Problem free credit card

Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

A good cashback credit card

A reasonable amount of cashback and good customer service when rarely required. The customer 'offers' are a bit useless. Reviewed on: 12th June 2026

Very good card

Reliable, accepted everywhere, and points for spending Reviewed on: 11th June 2026

Helpful and with rewards

I've always found them very helpful when I have had a query. Also I like the rewards programme. Reviewed on: 11th June 2026

Zero TRUST, and HONESTY

Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up over £25 worth, you're promised they will be re issued but will take a month to get to you??!! You wait, you wait some more and 'shock horror' NOTHING arrives. What on earth are JL doing having a partnership card that serves no purpose or benefit what so ever. Stress as no one cares, stress as you are owed something but nothing arrives. Sorry to say it's one BIG pack of lies from JL as you will get zero vouchers, zero help, zero answers. Reviewed on: 30th April 2026

The ritual for paying the credit card bill is crazy.

The ritual for paying the credit card bill is crazy. Make it more simple, fewer steps. IT INHIBITS ME FROM USING THE J LEWIS CC. Reviewed on: 27th April 2026

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