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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Terrible Customer Service and Fraud Support

We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud Reviewed on: 25th July 2025

Customer Service Very Poor

The card uses 3DS with a reasonable app. HOWEVER, their foreign transaction fraud screening is very high and ignores authorisation on the app. This is a problem if you transact over the internet, where your merchant isn't necessarily on the High Street. You have to call during their Fraud Screening opening hours, which I did and was put on hold for 12 minutes. The agent picked up the call and said 'Hello'. I picked the phone up off the desk and hit unmute and she dropped the call - literally less than a two seconds. So I had to call back and wait another 11 minutes. I gave up half an hour of my day (and was charged for the call), to confirm a transaction I had already authenticated in the app. You also can't file a complaint over the phone after 5pm or via email. Reviewed on: 22nd July 2025

Paid my monthly statement on time and through my ban...

Paid my monthly statement on time and through my bank as per usual , the monies left my account on the day and John Lewis advised the amount was still outstanding , advised and sent screenshots of the parent made and it transpired that John Lewis had lost the payment in there system , yes they returned my late charges but with zero apology or compensation for all the anxiety and stress John Lewis caused , awful service awful awful service Reviewed on: 8th July 2025

had a partnership card for years now.

had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally amass and spend in the new year sales. customer service is always good and the guarantees although it can be a pain sometimes to find the contact details Reviewed on: 12th June 2025

Unable to contact to unblock card outside office hours

I have had 2 vital payments blocked on a Sunday due to the algorithm thinking it was fraudulent activity. But Anyday is NoT open before 10am and after 4pm so you can not call to unblock your card. Been unable to purchase petrol on one occasion and unable to pay for a food order delivery due at 8am when expecting 30 for lunch at 12pm. I have made an official complaint but nothing changed. It is not acceptable. I will be cancelling my card. Reviewed on: 9th June 2025

I just really like the Parnership card.

I just really like the Parnership card. I makes things easier to purchase and the settings let you know when payment is due. It's very simple and has made my life easier. I'd recommend it to friends and family. Reviewed on: 27th May 2025

If I could score lower than 1 star I would.

If I could score lower than 1 star I would.. I’ve been trying to increase my credit limit .. you can’t even GIVE them money! Customer services are not trained to deal with queries - my dog can give me more info than they can… they deserve these bad reviews. I’m ditching my card and sticking with my M and S one who are brilliant at every level AND they deal with queries face to face in store… Reviewed on: 6th May 2025

Slow in producing pdf statements each month

Ask for payment and ask you to check your statement days before they get round to the producing the actual pdf statement itself! Reviewed on: 2nd May 2025

Pity you cannot give 0 They block your card for no r...

Pity you cannot give 0 They block your card for no reason and cannot explain why! Reviewed on: 15th April 2025

Newday have ruined JLs integrity

Newday who are the administarors of John Lewis credit cards are unpersonalised, unintelligent, incompetent administarors of a once reputable company. I have been with JL for decades, always paid my account in full on time, yet they would not increase my credit limit, and could not give me a reason why. The complaint phone lines are maned by people who speak with unfathomable foreign accents. John Lewis, you have gone down hill. What a shame!! The only bonus is a John Lewis voucher every so often, otherwise, I'd cancel it today. Reviewed on: 5th April 2025

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